Pedro Pacheco
Sales Representative
Tegucigalpa,FM
Summary
Dynamic Customer Support Specialist with a proven track record at Partnerhero, enhancing user safety and refining policy efficiency. Excelled in technical support at StarTek (Comcast), resolving complex issues and elevating customer satisfaction. Skilled in investigation techniques and training delivery, significantly contributed to team success and performance improvement.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Safety & Compliance Specialist
Partnerhero (Grindr)
Tegucigalpa, Departamento de Francisco Morazan
02.2023 - Current
- Worked directly with current users, addressing their concerns on the app.
- Ensured a safe environment for everyone on the platform, preventing bad behaving users from creating an account in the future.
- Evaluated existing policies regularly, identifying areas for improvement and recommending revisions as needed.
- Manage to handle 70 tickets daily while supporting teammates if they had any doubts.
Technical Support Specialist
StarTek (Comcast)
Tegucigalpa, Departamento de Francisco Morazan
08.2019 - 09.2022
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
- Selling and upgrading services to current and new customers, wether it be residential services or mobile services.
- Resolved 25 technical support inquiries per day.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Walked individuals through basic troubleshooting tasks.
Education
BBA - Business Administration
Unitec
Tegucigalpa 03.2015 - 10.2021
Skills
Investigation techniques
Training delivery
Customer service
Product sales
Listening skills
Problem-solving skills
Additional Information
- English level 100%: No language barrier while handling any interaction with current or potential customer.
- Excellent work ethic: I strive to give the best I can while working, even going the extra mile
- Good teammate: Listen to feedback while being able to identify areas of improvement in myself and processes implemented.
Timeline
Safety & Compliance Specialist
Partnerhero (Grindr)
02.2023 - Current
Technical Support Specialist
StarTek (Comcast)
08.2019 - 09.2022
BBA - Business Administration
Unitec
03.2015 - 10.2021
Similar Profiles
Branden KirkmanBranden Kirkman
CX Escalations Specialist T&S at GrindrCX Escalations Specialist T&S at Grindr
Elena Carolina Valencia CalderonElena Carolina Valencia Calderon
Team Leader at PartnerheroTeam Leader at Partnerhero
Cainaan BrewerCainaan Brewer
Team Manager at PartnerHeroTeam Manager at PartnerHero