Paola Michelle Montoya Diaz
Tegucigalpa
Summary
As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Sales and Customer Service Agent
STARTEK HONDURAS
11.2023 - 10.2024
- Advise and guide customers on products or services, answering their questions and concerns.
- Develop strategies to increase sales and improve performance.
- Billing and administrative procedures. Activate, suspend, transfer, cancel telephone lines, general phone settings and customer service.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
Education
Pasante - Odontología
UNIVERSIDAD NACIONAL AUTÓNOMA DE HONDURAS
Tegucigalpa, Fco. MorazánSkills
- Communication
- Learning and development
- Ability to work in team
- Ability to work under pressure
- Experience in Sales
- Experience in Customer Service
Diplomas
Pasante II Nivel - French Language Course, TLC Teaching and Learning Center
Timeline
Sales and Customer Service Agent
STARTEK HONDURAS
11.2023 - 10.2024
Pasante - Odontología
UNIVERSIDAD NACIONAL AUTÓNOMA DE HONDURAS
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