Paola Vasquez
Tegucigalpa
Summary
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Intouch CX
05.2022 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
Education
No Degree - Accounting And Finance
Universidad Tecnologica De Honduras
Residencial Venecia, Anillo Periferico Sur. 07.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Advanced English C1
- Problem Resolution
- Follow-up skills
Certification
TRAINING
Total Hours of training: 120 hours
CMIT by National Institute for Coordinated Health Care.
(NICHC)
April 22nd- May 10th
Certificates of completion:
* CMS
* HIPPA
* CMIT
* Emmersion Certificate of Language Ability
Timeline
Customer Service Representative
Intouch CX
05.2022 - 04.2024
No Degree - Accounting And Finance
Universidad Tecnologica De Honduras
Similar Profiles
Sruthi Sudesh KumarSruthi Sudesh Kumar
Sr. Lead – HR Business Partner at Intouch CX India (formerly 24-7 Intouch India Pvt Ltd)Sr. Lead – HR Business Partner at Intouch CX India (formerly 24-7 Intouch India Pvt Ltd)
Deepika Keshwa V.Deepika Keshwa V.
Senior E- Promoter Officer at Intouch CXSenior E- Promoter Officer at Intouch CX
Lourdes Georgina GilmoreLourdes Georgina Gilmore
Bilingual Customer Service Representative at Intouch CXBilingual Customer Service Representative at Intouch CX
ENZO ALESSANDRO CHEVEZ GARCIAENZO ALESSANDRO CHEVEZ GARCIA
Customer Service Representative at INTOUCH CXCustomer Service Representative at INTOUCH CX
Daysi EscobarDaysi Escobar
Quality Assurance Analyst at TeleperformanceQuality Assurance Analyst at Teleperformance