Paola Cruz
San Pedro Sula
Summary
Adaptable and empathetic communicator with natural ability to bridge language barriers and facilitate clear, accurate communication. Proficient in medical terminology and fluent in both English and Spanish, ensuring precise translation in healthcare settings. Committed to enhancing patient care and fostering understanding between patients and healthcare providers. Also, developed critical analytical and problem-solving skills in fast-paced, detail focused environment Demonstrated ability to ensure product quality thorough testing and issue resolution.
Overview
4
4
years of professional experience
Work History
Medical Interpreter
Workloop
06.2024 - Current
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process
- Followed ethical codes to protect confidentiality of patient medical information
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients
- Ensured clear communication by providing precise interpretation of doctors instructions, diagnoses, and prescriptions to non-English speaking patients
QA Analyst
Itel International
09.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes
- Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects
- Boosted customer satisfaction by ensuring high-quality user experiences through rigorous usability testing
Sales Manager
Linkargo Logistics
07.2021 - 02.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Increased sales revenue by developing and implementing effective sales strategies
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
Education
PsyD - Prychology Derree
CENTROUNIVERSITARIO TECNOLOCICO
04.2028
High School Diploma -
Del Valle Bilingual School
San Pedro Sula06.2021
Skills
- Adaptability
- Time Management
- Ability to Work Under Pressure
- Medical terminology
- Language fluency
- Staff management
- Problem-solving
Personal Information
- Age: 20
- Marital Status: Single
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Japanese
Limited Working
Timeline
Medical Interpreter
Workloop
06.2024 - Current
QA Analyst
Itel International
09.2022 - 02.2023
Sales Manager
Linkargo Logistics
07.2021 - 02.2023
PsyD - Prychology Derree
CENTROUNIVERSITARIO TECNOLOCICO
High School Diploma -
Del Valle Bilingual School
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