Pamela Ayala
Tegucigalpa,Honduras
Summary
10+ Years of experience working as Senior Project Manager, bringing highly credible technical leadership to direct multi-functional project teams engaged in full system development and implementation in high tech environments. Experienced overseeing diverse teams of developers, analysts and quality professionals engaged in complex projects with high budgets. Solid understanding of project management tools. Project Management Professional and certified in Agile methodology and ITIL4.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Project Manager
Puzzle.
Atlanta, GA
06.2023 - 12.2023
- Plan product roadmap with the product and program manager of the company .
- Define the scope of the feature for each sprint
- Add user stories and tasks for the sprint and backlog
- support the product team by defining and clarifying the requirements and scope of the product's feature.
- Coordinate sprint activities , such as daily stand ups, sprint reviews, backlog refinements, discovery sessions/dependencies assessment and retrospective meetings.
- Develop project SOPs
- Created status reports detailing progress against timeline milestones and budget constraints.
- Performed risk management assessments to identify potential risks associated with the project tasks or deliverables.
Senior Program Manager
ICOMS TECHNOLOGIES
Los Angeles
10.2020 - 07.2023
- Oversee company projects
- Create we-ll structured schedules to complete program milestones.
- Lead meeting with employees to discuss company goals and strategies.
- Elaborate business dashboards with critical project information such as risks, changes, milestones and percentage of completion.
- Lead sales meetings and provide team allocation forecasts for a proposed contract.
- Provide an initial project proposal with core features and initial user flows.
- Make sure project processes are followed.
- Plan and implement short - and long - range goals.
Business Analyst Consultant
INOVALON/EMIDS
Canonsburg, PA
01.2022 - 12.2022
- Bridging the gap between UI/UX and the business using data analytics to assess processes.
- Anticipate requirements and uncover areas of improvement for new UI/UX tasks.
- Perform requirements analysis.
- Conduct meetings and presentations with other areas of the business.
- Document and communicate results with cross functional team members and management.
- perform user acceptance testing for UI/UX
- Prioritize initiatives based on business needs and requirements
- Monitoring deliverables and ensuring timely completion of projects.
Project Manager
LAUREATE INTERNATIONAL UNIVERSITIES
Baltimore
07.2016 - 10.2020
- Plan activities and resources for every project
- Organize weekly and monthly board meetings with clients, as well as managed agenda and deliverables.
- control time management
- Control cost estimation and budget management
- Ensure customer satisfaction
- Analyze and manage project risks
- Monitor projects and manage reports and necessary documentation.
- Coordinate sprint activities.
Release Train Engineer
LAUREATE INTERNATIONAL UNIVERSITIES
Baltimore, MD
03.2014 - 06.2016
- Facilitates program increment activities such as epics and features backlog refinement, program increment activities, scrum of scrums, PO/PM sync, system and solution demos.
- Manage program increment risks and escalate impediments.
- Monitor and report the success of the teams.
- Facilitate relationships between teams, departments, and other stakeholders.
- Control and optimize flow by using program and solution kanbans.
Scrum Master
LAUREATE INTERNATIONAL UNIVERSITIES
Baltimore, MD
09.2012 - 02.2014
- Facilitate sprint activities such as stand ups, plannings, backlog refinement, sprint review and retrospectives.
- Administrate scrum boards.
- Meet individually with team members and stakeholders as needed.
- Regular analysis of burndown charts and other portfolio planning tools.
- Eliminate external blockers and manage internal roadblocks.
Senior Database Administrator
GRUPO Q
Tegucigalpa
05.2011 - 09.2012
- Manage, maintain, and apply fixes to the databases in the company.
- Manage access for users to the application and to the database.
- User support
- Manage marketing campaigns, buybacks, and important notifications for customers.
- Generate monthly reports.
Systems Analyst and Developer
DROMEINTER
Tegucigalpa
03.2009 - 12.2010
- Analyzed user requirements and implemented system changes to improve efficiency.
- Developed technical documentation such as flowcharts, diagrams, and process maps.
- Collaborated with stakeholders to ensure the successful implementation of systems projects.
- Monitored system performance metrics to detect anomalies or potential issues before they arise.
- Worked closely with IT teams to ensure proper integration between systems platforms.
- Created automated scripts to streamline routine tasks and reduce manual labor hours spent on processes.
Education
Mater in business administration -
UNITEC
01.2014
Engineer in computer science -
UNICAH
01.2008
Bachelor of science and letters -
Hillcrest High school
01.2003
Skills
Strategic Guidance and Agile Expertise
Provides strategic guidance in project development life cycles within Agile frameworks, including Scrum and Kanban, ensuring efficient project management and delivery
Leadership and Team Satisfaction
Led SAAS platform design projects, driving exceptional user experiences and achieving significant improvements in team satisfaction, up to 70%, through implementing highly effective design systems and research operations
Personal Information
- Date of Birth: 02/07/86
- Nationality: Honduras
PROFESSIONAL SKILLS
- Project Management Software
- Agile Methodologies
- Risk Management
- Budgeting and Financial Management
- Resource Management
- Quality Management
INDUSTRY EXPERTISE
- IT Services
- Legal Services
- Healthcare
- Education
- Fintech
Certification
- ITIL 4
- Leading SAFE
- SAFE Scrum master
- SAFE for teams
- SAFE Product owner/Product Manager
- PMI-ACP Present
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Professional
Timeline
IT Project Manager
Puzzle.
06.2023 - 12.2023
Business Analyst Consultant
INOVALON/EMIDS
01.2022 - 12.2022
Senior Program Manager
ICOMS TECHNOLOGIES
10.2020 - 07.2023
Project Manager
LAUREATE INTERNATIONAL UNIVERSITIES
07.2016 - 10.2020
Release Train Engineer
LAUREATE INTERNATIONAL UNIVERSITIES
03.2014 - 06.2016
Scrum Master
LAUREATE INTERNATIONAL UNIVERSITIES
09.2012 - 02.2014
Senior Database Administrator
GRUPO Q
05.2011 - 09.2012
Systems Analyst and Developer
DROMEINTER
03.2009 - 12.2010
Mater in business administration -
UNITEC
Engineer in computer science -
UNICAH
Bachelor of science and letters -
Hillcrest High school
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