ONIEL VINDEL
Administrative Assistant
San Pedro Sula,CR
Summary
Experienced administrative and team leader with a proven track record of streamlining operations, motivating teams, and delivering results in customer service, landscaping, and office management. Proficient in scheduling, resource coordination, and workflow optimization to ensure seamless operations. Recognized for adaptability, problem-solving skills, and fostering efficient, collaborative work environments.
Overview
8
8
years of professional experience
14
14
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Administrative Coordinator & Team Supervisor
Scottree / Shelby Nursery INC.
01.2023 - 01.2024
- Managed and supervised a remote team of up to 10 members across multiple projects, ensuring smooth digital workflows and timely task execution.
- Provided virtual onboarding, training, and performance support through video conferencing, collaboration platforms, and cloud based task management tools.
- Maintained high service standards by monitoring quality, setting clear expectations, and offering ongoing feedback and mentorship.
Data Entry Clerk
Teleperformance Vroom
01.2021 - 01.2022
- Verified document accuracy, qualified clients, managed ticket dispatching, and supported back-office operations, including data management and process optimization.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Scanned documents and saved in database to keep records of essential organizational information.
Scheduling Assistant
ELEOS | Porter's Medical Associates
01.2019 - 01.2021
- Reviewed and prepared patient lists to ensure accurate registration, verified insurance eligibility, and updated copayment details.
- Managed phone inquiries, scheduled appointments, registered new patients, and provided clinic directions.
- Addressed patient requests for refills, medical and billing questions, and routed messages to appropriate staff.
- Enhanced team productivity by effectively prioritizing tasks and delegating responsibilities.
Customer Support Agent
Allied Call Center
01.2016 - 01.2018
- Addressed and responded to customer's technology issues by asking probing questions, taking detailed notes, and providing accurate time estimates for next steps.
- Processed customers' purchases at checkout.
- Performed cost-benefit and need analysis of existing and potential customers to meet their needs.
Education
Bachelor's Degree - Computer Science
Shaday School
Bachelor's Degree - Marketing
Universidad De San Pedro Sula (USAP)
05.2001 -
Skills
Salesforce
Slack
Office administration
Project management experience
Document management
Documentation and recordkeeping
undefinedCertification
CAP - Certified Administrative Professional
Timeline
Administrative Coordinator & Team Supervisor
Scottree / Shelby Nursery INC.
01.2023 - 01.2024
Data Entry Clerk
Teleperformance Vroom
01.2021 - 01.2022
Scheduling Assistant
ELEOS | Porter's Medical Associates
01.2019 - 01.2021
Customer Support Agent
Allied Call Center
01.2016 - 01.2018
Bachelor's Degree - Marketing
Universidad De San Pedro Sula (USAP)
05.2001 -
Bachelor's Degree - Computer Science
Shaday School
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