Omar Oseguera

As a Content Specialist at JustWatch GmbH, I handle back-office and administrative tasks, provide internal support for applications, and occasionally perform basic programming. Additionally, I manage external support through Zendesk, ensuring efficient resolution of customer queries. My skills in administrative support, SaaS configurations, and tools like Microsoft 365 and Slack help maintain smooth operations and deliver high-quality service.

As a NOC Engineer at Solutions Networks, I monitored and maintained network infrastructure, diagnosed and resolved connection issues, and managed network settings using Mikrotik. I provided remote support, reported bugs, and ensured effective communication services. I improved network performance, supported global users with connectivity issues, and maintained documentation of network topology. Additionally, I managed vendor relationships and negotiated contracts for cost-effective services.

As a Client Support Technician at NETGO, I provided administrative support, assisted IT customers, and monitored network performance. I handled data entry, performed basic networking, and used advanced Excel skills for auditing client information. I streamlined support processes, improved troubleshooting methods, conducted system assessments, and trained new team members.

As a Customer Support representative at Cable Color, I assisted with network diagnostics, IP configuration, and router setup. I handled customer inquiries, performed basic programming, and managed configuration settings. I delivered effective customer service, implemented feedback loops, trained new team members, and ensured optimal network performance.

As a FO/HFC Field Operations Technician at TekCom, I conducted field surveys, supervised operations, and configured IPs and routers using Mikrotik. I managed audits, provided B2B telecom support, and installed fiber optic and HFC networks. I participated in team meetings, optimized field operations, enhanced network reliability, and conducted site assessments to mitigate risks.