ĐÀO VĂN QUYẾT
Hà Nội
Summary
Skilled Account Manager with background in B2B business development. Experience includes strategic planning, negotiation, and establishing long-term customer relationships. Strengths lie in communication skills, adaptability, and analytical thinking to drive business growth. Significant impact made through successful client retention strategies and cross-functional collaboration.
Overview
2
2
years of professional experience
Work History
Account Manager - B2B Business Development
CMC Technology and Solution
Ha Noi
11.2024 - Current
- Managed client relationships to ensure satisfaction and retention of accounts; managed more than 20 accounts in the healthcare and SME sectors, with recurring revenue of around 4 billions VND each year.
- Developed B2B proposals tailored to client needs and industry standards.
- Coordinated with internal teams to deliver solutions for client challenges: Worked with Presales teams to present solutions; Worked with Legal teams when negotiating contracts; Worked with deployment teams and PM teams to ensure the project meets its deadline; Worked with financial teams to ensure the appropriateness of invoices, receipts, and follow-up payments.
- Assisted in contract negotiations to align services with client expectations.
- Maintained detailed records of client interactions and feedback in CRM systems.
- Identified key decision-makers, such as the ITM and CEO, within target accounts, and developed relationships with them.
- Attended conferences and networking events regularly to build relationships with potential customers.
- Negotiated contracts with customers, vendors, and suppliers to maximize profitability.
- Prepared weekly progress reports on account status, including sales pipeline updates and forecast projections.
- Attended networking events to build connections within the industry.
- Maintained a database of contacts from prospective clients for future follow-ups.
- Participated in trade shows, conferences, and other events to promote the company's products or services, and bring leads to the company.
Salesperson
Nhat Hai New Technology Joint Stock Company (OIC NEW)
Ha Noi
04.2024 - 10.2024
- Delivered product and service presentations to B2B clients in English and Vietnamese.
- Provided personalized product consultations for B2C clients via Zalo, Messenger, and phone calls.
- Managed customer database preparation for targeted advertising campaigns, enhancing marketing effectiveness.
- Achieved order closure rates between 8% and 15%, influenced by promotional policies in each campaign.
- Enhanced communication, presentation, and problem-solving skills while working independently.
- Specialized in functional foods for both humans and aquaculture.
Education
Bachelor - Business Administration
National Economic University (NEU)
Ha Noi - Viet Nam01.2024
Skills
- B2B sales
- Sales and Negotiation
- Customer Relationship Management
- Presentation Skills
- Communication Skills
- Problem-Solving
- Digital Marketing Understanding
- Data Management and Analytics
- Supply Chain Knowledge
- Independent Work Skills
- Teamwork Skills
- Contract negotiation
- CRM utilization
- Relationship building
- Networking ability
- Pipeline management
Languages
- English, 7.5 IELTS, fluently communicate in English
- Vietnamese
Timeline
Account Manager - B2B Business Development
CMC Technology and Solution
11.2024 - Current
Salesperson
Nhat Hai New Technology Joint Stock Company (OIC NEW)
04.2024 - 10.2024
Bachelor - Business Administration
National Economic University (NEU)