Summary
Overview
Work History
Education
Skills
Communications with customer
Timeline
Generic

DAO TRUNG HIEU

Hotel Receptionist
Hanoi

Summary

  • Dynamic Branch Manager at ONOFF with a proven track record in sales development and exceptional customer service. Skilled in relationship building and coaching, I successfully increased sales revenue while enhancing client satisfaction. Known for my friendly demeanor, I excel in creating lasting connections and resolving issues swiftly to ensure a positive experience.
  • Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
  • I have some awards like hard working employee of the month, revenue employee of the month, enthusiastic employee, most appreciated employee by customers, best sales person of the month at sales job in 2021
  • Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

4
4
years of professional experience
1
1
Language

Work History

Branch Manager

ONOFF
03.2023 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.

Hotel Receptionist

Thái Huyền Hotel
01.2022 - 02.2023
  • Collected room deposits, fees, and payments.
  • Managed cash transactions accurately, maintaining proper financial records for the reception area.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
  • Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Trained new staff members in customer service techniques and hotel operations.
  • Monitored hotel's budget and financial records.
  • Monitored staff performance and provided feedback and guidance.
  • Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.

Temporary Sales

Apax English Center
05.2021 - 12.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Call customers according to the data, make them feel satisfied, to be able to sell the course

Education

Bachelor of Science - Hotel Management

Hanoi University of Natural Resources And Environm
HaNoi, Vietnam
04.2001 -

Skills

  • Customer service

  • Branch operations management

  • Relationship building and management

  • Sales development

  • Coaching and mentoring

  • Team player

  • Cash handling expertise

  • Client relationship management

  • Known for my friendly attitude and ability to make guests feel welcome

  • Seeking to bring a dynamic attitude and excellent problem-solving skills to the front desk team

Communications with customer

  • I have strong communication skills developed through my experience in customer-facing roles such as Hotel Receptionist. I actively listen to customer needs, provide clear and friendly support, and always aim to create a welcoming atmosphere. Whether it’s handling complaints, giving information, or simply greeting a guest with a smile, I ensure every interaction leaves a positive impression.Throughout my roles at ONOFF Underwear and in the hospitality field, I have consistently demonstrated excellent communication with customers. I’m confident when interacting with people from different backgrounds, and I’m quick to adjust my tone and approach based on each situation. Whether face-to-face, over the phone, or via email, I stay professional, polite, and solution-focused.

Timeline

Branch Manager

ONOFF
03.2023 - Current

Hotel Receptionist

Thái Huyền Hotel
01.2022 - 02.2023

Temporary Sales

Apax English Center
05.2021 - 12.2021

Bachelor of Science - Hotel Management

Hanoi University of Natural Resources And Environm
04.2001 -

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DAO TRUNG HIEUHotel Receptionist