Nubia Jamaly Lopez
Public Accounting
San Pedro Sula,CR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am passionate about contributing to your organization's success.
Overview
2025
2025
years of professional experience
2
2
Languages
Work History
Customer Service Agent
Itel Honduras
San Pedro Sula, Departamento de Cortes
02.2023 - 11.2024
- Answering customer inquiries about products and services
- Providing specialist information and advice to meet customers needs
- Solving customer problems
- Providing an after sell services
- Dealing with customers' complaints
Customer Service Agent
KM2 Solutions
San Pedro Sula, Departamento de Cortes
12.2021 - 01.2023
- Address customer issues and resolve them in a timely and efficient manner
- Efficiently managed appointment rescheduling
- Successfully reduced appointment cancellations
- Streamlined dental appointment bookings
- Providing specialist information and advice to meet customers needs
Teacher
Real Academy Bilingual School
Villanueva, Departamento de Cortes
01.2018 - 11.2021
- Provide customer service to the parents and children, always showing empathy and active listening
- Designed and executed daily lessons for students
- Helps to improve student learning with innovative classroom activities
- Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning
Teacher
Bethel Bilingual School
Villanueva, Departamento de Cortes
01.2015 - 11.2017
- Crafted clear learning objectives and prepared comprehensive lesson plans, assignments, and instructional materials.
- Helped students learning with innovative classroom activities.
QA Analyst
PD Honduras, S. de R.L
Villanueva, Departamento de Cortes
5 2012 - 8 2014
- Developed and executed daily T-shirt quality audits
- Conducted ISO standard audits
- Inspected the garment production process and final product
- Compiled detailed quality reports
Education
High School Diploma - Public Account
Union Y Esfuerzo
Business Administration
UNAH- VS
National Higher Diploma - English as a Second Language
Pedagogical University
Skills
Responsibility
Discipline
Good customer services
Excellent Communication
Professional
Computer skills
Listening skills
Friendly, Positive Attitude
Punctuality
Teamwork and Collaboration
Teamwork and Collaboration
References
- Angel Ruano, 9470-1637
- Silvia Torres, 9700-3172
Timeline
Customer Service Agent
Itel Honduras
02.2023 - 11.2024
Customer Service Agent
KM2 Solutions
12.2021 - 01.2023
Teacher
Real Academy Bilingual School
01.2018 - 11.2021
Teacher
Bethel Bilingual School
01.2015 - 11.2017
Business Administration
UNAH- VS
National Higher Diploma - English as a Second Language
Pedagogical University
QA Analyst
PD Honduras, S. de R.L
5 2012 - 8 2014
High School Diploma - Public Account
Union Y Esfuerzo
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