Norma Sarmiento
Honduras
Summary
Highly experience Medical Interpreter with proven track record of delivering interpretations and translations between English and Spanish languages. In-depth understanding of cultural nuances to effectively bridge communication. Dedicated to accuracy and reliability. Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results.
Overview
10
10
years of professional experience
Work History
Medical Interpreter
Intoch Cloudbreak
09.2023 - Current
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Demonstrated professionalism and empathy when working with vulnerable populations, including individuals experiencing trauma or facing serious health concerns.
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
- Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
Dentist
San Pedro Dental Center
08.2017 - 09.2023
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
- Provided preventive care with regular checkups, educating patients on proper oral hygiene habits.
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Completed consultations with patients for treatment plan.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Improved patient satisfaction by providing thorough dental examinations and personalized treatment plans.
- Coordinated with insurance companies for claim processing, facilitating seamless patient billing experience.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
Dentist
Clinica Club Rotario Usula
01.2015 - 12.2018
- Provided preventive care with regular checkups, educating patients on proper oral hygiene habits.
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Created individualized treatment plans to maintain or restore oral health of patients.
Education
Universidad Nacional Autónoma De Honduras
San Pedro SulaSkills
Patient confidentiality
Medical Ethics and Terminology
Anatomy knowledge
Fluent Spanish and English
Healthcare System Knowledge
Effective Note-taking
Video remote services
Strong Memory Retention
Timeline
Medical Interpreter
Intoch Cloudbreak
09.2023 - Current
Dentist
San Pedro Dental Center
08.2017 - 09.2023
Dentist
Clinica Club Rotario Usula
01.2015 - 12.2018
Universidad Nacional Autónoma De Honduras
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