Volunteer work
Nolvin Ivan Garcia Archaga
Customer Service Representative
Talanga,Francisco Morazán
Summary
Customer Service representative with over 8 years of successful experience in sales and customer satisfaction. Recognized consistently for performance excellence and contributions to success in Sales industry. Strengths in active listening and backed by training in Call Center. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
17
17
years of post-secondary education
2
2
Languages
Work History
Beauty and Care Personal Products' Salesperson
Oriflame
Tegucigalpa, Francisco Morazán
12.2019 - 09.2021
- Developed and maintained courteous and effective working relationships.
- Increased customer satisfaction by resolving issues.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Teacher's Assistant
New Life Children's Home
Talanga, Francisco Morazán
08.2017 - 11.2018
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
Barber Assistant
Barberia Ktrachos
Talanga, Francisco Morazán
12.2015 - 05.2017
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Used clips and shears to complete various types of fades, shaves and cuts.
- Answered incoming telephone calls and scheduled appointments for clients.
- Maintained regular client list of up to [Number] repeat customers while handling [Number] walk-in clients daily.
Volunteer
New Life Children's Home
Talanga, Francisco Morazán
11.2013 - 05.2015
- Assisted with special events or programs.
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Engaged in community outreach to aid program mission centered on community support and enrichment.
- Planned and delivered numerous activities and special events for programs and services.
Barber
Barberia Ktrachos
Talanga, Francisco Morazán
06.2010 - 10.2013
- Used clips and shears to complete various types of fades, shaves and cuts.
- Managed business customer service, responding to requests and concerns promptly.
Education
Elementary School -
Rural Mixta Gloria Figueroa De Lopez
Talanga 02.1997 - 11.2002
Middle School -
Instituto Agustin Cordova Rodriguez
Jalaca, Talanga 02.2004 - 11.2006
High School -
Instituto Tecnico Brasavola Digbyana
Talanga 02.2007 - 11.2009
Bachelor (currently Studying) - Teaching English As A Second Language
Universidad Pedagogica Nacional Francisco Morazan
Tegucigalpa, Honduras. 02.2016 - 11.2019
Bilingual Education For Call Center
Centro Universitario Tecnologico CEUTEC
Tegucigalpa, Honduras. 01.2020 - Current
Skills
Patient care and confidentiality
Healthcare laws and regulations
Skilled in pre and post-op care
Patient care and monitoring
Patient care understanding
Interpersonal and client communications
Interests
Pet care
Traveling
Timeline
Bilingual Education For Call Center
Centro Universitario Tecnologico CEUTEC
01.2020 - Current
Beauty and Care Personal Products' Salesperson
Oriflame
12.2019 - 09.2021
Teacher's Assistant
New Life Children's Home
08.2017 - 11.2018
Bachelor (currently Studying) - Teaching English As A Second Language
Universidad Pedagogica Nacional Francisco Morazan
02.2016 - 11.2019
Barber Assistant
Barberia Ktrachos
12.2015 - 05.2017
Volunteer
New Life Children's Home
11.2013 - 05.2015
Barber
Barberia Ktrachos
06.2010 - 10.2013
High School -
Instituto Tecnico Brasavola Digbyana
02.2007 - 11.2009
Middle School -
Instituto Agustin Cordova Rodriguez
02.2004 - 11.2006
Elementary School -
Rural Mixta Gloria Figueroa De Lopez
02.1997 - 11.2002