Nicole Phillips
La Ceiba,AT
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Finance Assistant
Municipality
01.2023 - 12.2023
- Improved financial accuracy by diligently reviewing and reconciling monthly bank statements.
- Assisted in budget preparation for streamlined financial planning and forecasting.
- Increased efficiency with thorough maintenance of financial records and documentation.
Customer Service Representative
Alorica
05.2022 - 12.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier Manager
Phillips Oceanshade Supply Market
08.2021 - 02.2022
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Streamlined checkout process for enhanced customer experience by implementing effective workflow strategies.
- Improved employee retention through robust training programs and ongoing performance evaluations.
Education
No Degree - International Marketing
CEUTEC
09.2026
High School Diploma -
Adventist High School of Guanaja
Guanaja, Bay Islands01.2020
Skills
- Monthly Reporting
- Invoice Management
- Skilled in Microsoft Office
- Inventory Tracking
- Financial Record Keeping
- Document Workflow
- Telephone Etiquette
- Microsoft Excel
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Finance Assistant
Municipality
01.2023 - 12.2023
Customer Service Representative
Alorica
05.2022 - 12.2022
Cashier Manager
Phillips Oceanshade Supply Market
08.2021 - 02.2022
No Degree - International Marketing
CEUTEC
High School Diploma -
Adventist High School of Guanaja
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