NGUYEN HIEN ANH PHAN
Ha Noi
Summary
Highly skilled Relationship Manager with solid background in managing client relationships, resolving complex issues and promoting product growth. Strengths include robust interpersonal skills, strategic planning abilities, and aptitude for fostering positive rapport among staff and clients. In prior roles, significantly improved customer satisfaction ratings through exceptional service delivery while consistently achieving business objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Relationship Manager
Joint stock Commercial Bank for Investment and Development of Viet Nam
Ha Noi
08.2023 - Current
- Developed strong relationships with clients to understand their financial needs.
- Assisted clients in navigating banking products and services effectively.
- Monitored client accounts to ensure compliance with banking policies.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
Marketer
DZ Group - Trading and Service Joint Stock Company
Ha Noi
07.2022 - 03.2023
- Developed marketing strategies to enhance brand visibility and engagement.
- Managed social media accounts, creating content to drive audience interaction.
- Created marketing materials using design software for campaigns and presentations.
Customer Relations Consultant
VPS Securities Joint Stock Company
Ha Noi
10.2020 - 03.2022
- Assisted clients in understanding investment products and services offered.
- Educated clients on market trends and investment opportunities available.
Education
The Degree of Bachelor in Finance - Banking - Banking And Finance
National Economics University
Ha Noi, Viet Nam07-2022
Skills
- Investment analysis
- Graphic design
- Market research
- Risk management
- Financial consulting
- Time management
- Leadership
- Customer relationship management
Affiliations
- Participated in providing support for the Party Congress of the BIDV Branch Party Committee
- Organized internal programs and events within the university’s Youth Union Faculty Chapter in NEU
- Participated in volunteer activities organized by the company at various locations, including Muong Lat, Cao Bang, and Thanh Hoa
Languages
Vietnamese
First Language
English
Advanced (C1)
C1
Accomplishments
- First Prize Winner of the Investment Analysis Experience Competition organized by the Securities Market Major at National Economics University (NEU)
Certification
- 2019/Microsoft Office Excel 2013
- 2019/Microsoft Office Powerpoint 2013
Timeline
Relationship Manager
Joint stock Commercial Bank for Investment and Development of Viet Nam
08.2023 - Current
Marketer
DZ Group - Trading and Service Joint Stock Company
07.2022 - 03.2023
Customer Relations Consultant
VPS Securities Joint Stock Company
10.2020 - 03.2022
The Degree of Bachelor in Finance - Banking - Banking And Finance
National Economics University
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