Excel
Nguyen Nhu Tan Anh
Hanoi
Summary
Hardworking employee enthusiastic about learning Event field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Store Manager
Nagocha
02.2024 - 05.2025
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
Salesman
Vega Event
12.2020 - 02.2024
- Developed strong client relationships through consistent communication and exceptional customer service.
- Promoted and up-sold products and services to meet needs of customers.
- Assisted customers in selecting appropriate products and services based on their needs, boosting satisfaction rates.
- Negotiated prices, terms of sales and service agreements.
- Monitored service after sale and implemented quick and effective problem resolutions.
Customer Service Staff Member
MP Telecom
08.2019 - 01.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
Education
BBA - Business Administration
Banking Academy Of Vietnam
Hanoi, Vietnam 04.2001 -
Skills
Customer service management
Employee training
Problem-solving
Inventory control
Software
Word
Adobe Illustrator
Adobe Photoshop
Canva
Timeline
Store Manager
Nagocha
02.2024 - 05.2025
Salesman
Vega Event
12.2020 - 02.2024
Customer Service Staff Member
MP Telecom
08.2019 - 01.2020
BBA - Business Administration
Banking Academy Of Vietnam
04.2001 -
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