NATHALIE SUSSETH SIERRA ORDOÑEZ
Tegucigalpa
Summary
Motivated and responsible individual with strong communication and interpersonal skills. Quick to adapt.
Developed communication and cultural mediation skills in healthcare setting, excelling in facilitating accurate and empathetic communication. Proven ability to handle sensitive information and maintain confidentiality while managing multiple tasks efficiently. Seeking to transition into new field, leveraging bilingual abilities and interpersonal skills to make positive impact.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Spanish Medical Interpreter
The Workloop
02.2025 - Current
- Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
- Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.
- Developed educational materials in Spanish to help non-English speaking patients better understand their diagnoses and treatment options.
- Implemented new interpretation technologies to enhance the quality of communication between healthcare providers and non-English speaking patients.
IntouchCX | Universal Agent
05.2021 - 08.2021
- - Delivered excellent customer service, assisting with machine malfunctions.
- - Helped update customer accounts and filled out forms for complex cases.
- - Provided sales guidance and support.
Education
International Baccalaureate - Sciences and Humanities
Abundant Life Christian School
06.2020
A2 - German
Gisma Language School
12.2022
Skills
- Communication
- Responsibility
- Teamwork
- Fast Learner
- Adaptability
- Punctuality
- Customer Service Skills
- Medical Knowledge
- Technologically Proficient
- Fluent spanish
- Fluent english
Certification
- - Total Training Hours: 80 hours
- - CMIT (Certified Medical Interpreter Training) – National Institute for Coordinated Health Care (NICHC)
- February 10, 2025 – February 28, 2025
- - Certificates of Completion:
- HIPAA
- CMIT
- EF Standard English Test (EF SET)
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
German
Elementary (A2)
Timeline
Spanish Medical Interpreter
The Workloop
02.2025 - Current
IntouchCX | Universal Agent
05.2021 - 08.2021
A2 - German
Gisma Language School
International Baccalaureate - Sciences and Humanities
Abundant Life Christian School
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