Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Nancy Rodriguez

Summary

Objective-driven professional seeking to leverage strong customer service, impeccable communication skills, and meticulous attention to detail in the role of Intake Specialist at a reputable law firm. With a proven track record of providing exceptional service and maintaining organized processes, I am poised to streamline client intake procedures and contribute to the firm's success. Committed to continuous learning and growth, I am eager to acquire any additional skills necessary to excel in this dynamic environment. With a friendly and professional demeanor, I am dedicated to delivering outstanding client experiences and supporting the firm's objectives with enthusiasm and proficiency.

Overview

19
19
years of professional experience
2
2
Languages

Work History

Business English Teacher

Canterbury TEFL
11.2022 - Current

Care Coordinator

Care Solace
10.2021 - 10.2023
  • Collaborated with the health care team to establish and manage patients' mental care
  • Attended management care meetings to ensure good coordination of care
  • Care coordination of helping a person with a mental illness to access a range of different services in a way that helps them get better, and work towards their recovery
  • Communicating with Clients in person, through email or chat, or over the phone
  • Treat patients with empathy and respect and conduct oneself in a professional manner
  • Comply with organizational guidelines and health care laws and regulations
  • Attend ongoing training and courses to keep abreast of new developments in health care.

Customer Service Specialist

Coral Bay Contact Center
07.2020 - 06.2021
  • Maintain customer accounts and account information
  • Make product recommendations or services to customers based on their needs and preferences
  • Handle customer complaints and provide alternatives and/or solutions to ensure the resolution of complaints
  • Use sales computer technology to maintain customer records and orders.

Administrative and Human resources officer

Brilliant Minds Bilingual School
11.2004 - 06.2020
  • Manage budgets, logistics, and events or meetings
  • Handle scheduling, record-keeping, and reporting
  • Ensure the school complies with relevant laws and regulations
  • Hire, train, and advise staff
  • Have a hand in the creation of the school curriculum
  • Monitor financial affairs, including budgets and purchasing of school expenses.

Education

Management Skills Certification -

Universidad Tecnologica Centro Americana (UNITEC)

Human Resources Certification - undefined

Universidad Tecnológica Centroamericana (UNITEC)

Associate degree in Elementary Education - undefined

UNPFM

Child and Adolescent Counseling - undefined

Udemy

Neuroscience for Personal Development - undefined

Udemy

Life Coach - undefined

Achology

MBA -

IBMI University

TEFL Certification Course - undefined

Canterbury International School

Certificate In "Legal Soft Solutions: Near Hire ¨ -

Legal Soft

Skills

    Adaptability

undefined

Personal Information

  • Date of Birth: 02/17/78
  • Nationality: Honduran

Timeline

Business English Teacher

Canterbury TEFL
11.2022 - Current

Care Coordinator

Care Solace
10.2021 - 10.2023

Customer Service Specialist

Coral Bay Contact Center
07.2020 - 06.2021

Administrative and Human resources officer

Brilliant Minds Bilingual School
11.2004 - 06.2020

Management Skills Certification -

Universidad Tecnologica Centro Americana (UNITEC)

Human Resources Certification - undefined

Universidad Tecnológica Centroamericana (UNITEC)

Associate degree in Elementary Education - undefined

UNPFM

Child and Adolescent Counseling - undefined

Udemy

Neuroscience for Personal Development - undefined

Udemy

Life Coach - undefined

Achology

MBA -

IBMI University

TEFL Certification Course - undefined

Canterbury International School

Certificate In "Legal Soft Solutions: Near Hire ¨ -

Legal Soft
Nancy Rodriguez