Nahomy Aleman

• Planned, designed, and scheduled phases for large projects.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Coordinated with internal teams to facilitate prompt delivery of client projects.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

• Created all necessary SOPs within the company for content writing research tasks, research, data mining, and hiring freelancers for one-off projects.
• Developed and completed research and data mining projects.
• Hired freelancers for one-off projects.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow with Wiki.

• Participated in project reviews to enable ongoing status tracking and reporting on Six Sigma projects, A3, Balanced Scorecard, and Lean transformation plan within facility.
• 100% result in external audit and 94% in internal audit for Global Process Sustainability (SOPs + Standard Work audits)
• Conducted root cause analysis to identify, prioritize and eliminate process losses through Kaizen events.
• Reviewed processes, identifying areas requiring improvement.
• Developed a Recognition system that inspired operators to share more than 150+ ideas for the improvement of processes.
• Met weekly with team members to discuss project implementations and alleviate any issues.
• Created process simulations to test operational outcomes without causing service disruptions.

• Worked flexible hours across night, weekend, and holiday shifts.

Participated in team projects such as:

• SMED: Supported project building a report which showed how many hours we were losing when doing changeover times and converted those hours to dollars.
• GPS Auditor/Support: Created training manual for Global Process Sustainability system and supported with audits within 2 different facilities in more than 10 different departments and a 70% success with findings follow-up.
• Linearity in the Shipping area: Created a report that automatically calculated and converted all information coming from the system and showed real-time data.
• Quick & Easy Kaizen: Created a Recognition system for new ideas shared by operators in 1 facility and ended up getting the results of +40 ideas shared in a 3-4 month period.

• Managed multiple deadlines across several businesses to meet the dynamic needs of government clients.
• Tracked detailed hours and expenses for each project.
• Maintained database systems to track and analyze operational data.
• Created and managed project plans, timelines, and budgets.
• Collected, arranged, and inputted information into a database system.

• Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
• Supported payment process by gathering payment documentation and assisting with payment processing, general payment analysis, and follow-up with clients.
• Maintained and managed customer files and databases.
• Communicated with clients regarding account services, statements, and balances.
• Maintained accurate record-keeping with proactive attention to client information updates.
• Assisted with light social media management (Instagram, Facebook, LinkedIn, and WordPress posts).

• EFSET English certificate - C2 Proficient