Nadia Gonzales

Responsabilities:

• Managed customer inquiries and fostered long-term relationships to enhance customer loyalty.
• Identified and assessed customer needs to ensure high levels of satisfaction.
• Responded to customer calls and emails, addressing questions, correcting errors, assisting with pricing, creating bookings, and tracking shipments.
• Recommended process improvements and delivered value-added services to enhance customer experience.
• Assisted with service offerings and prepared analytical reports to better align with customer needs.
• Handled complaints and provided appropriate solutions within established guidelines to ensure effective resolution.
• Consistently met deadlines in a fast-paced environment.
• Identified and reported opportunities for enhancement in existing processes.

As a dedicated safety consultant with extensive experience in the trucking industry, I have consistently demonstrated my commitment to enhancing safety standards and reducing risks within the transportation sector. With a profound understanding of federal and state regulations, I have worked along with the audits department to conduct safety audits, developed and implemented effective training programs, and provided invaluable guidance to trucking companies in fostering a culture of safety.

Responsibilities:

• Staying up-to-date with federal and state transportation regulations and ensuring the trucking company's adherence to these rules.
• Conducting comprehensive safety audits and inspections to evaluate compliance with safety standards and recommend corrective actions as necessary.
• Developing and implementing safety policies and procedures that promote safe practices and minimize risks.
• Analyzing safety data and performance metrics to identify trends and areas for improvement.
• Collaborating with clients to address their specific safety concerns and provide guidance on safety-related decisions.
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Credential Specialist, Driver Onboarding, and Past Employment Verification Specialist

I'm a dedicated professional with a proven track record in credential management, past employment verification, and driver onboarding at Haul. Known for meticulous attention to detail, and regulatory compliance expertise.

Responsibilities:

• Successfully managed and verified driver credentials, including licenses, medical cards, and driving records, ensuring strict compliance with federal and state regulations.
• Streamlined the driver onboarding process, optimizing efficiency by conducting thorough background checks, driver applications and facilitating effective communication channels for new hires.
• Expertly assessed driver qualifications and employment history as a past employment specialist, contributing to the selection of highly qualified candidates for the organization.
• Maintained meticulous records of driver credentials and compliance documents.
• Collaborated closely with cross-functional teams, including HR, operations, and safety departments, to support the seamless integration of new drivers into the workforce.

As an Order Processor at Houghton Mifflin Harcourt, I am a detail-oriented professional dedicated to ensuring the efficient and accurate processing of customer orders.

Responsibilities:

• Receive customer orders through various channels, such as email, phone, or online systems. Review orders for accuracy and completeness.
• Accurately input order details, including product codes, quantities, shipping information, and pricing into the company's order processing software or database.
• Verify product availability and pricing against the company's catalog or inventory system. Ensure that orders align with established pricing and promotional offers.
• Handle requests for customized orders, including personalized products or special packaging, ensuring all specific requirements are met.

As a dedicated Customer Service Agent at T-Mobile, I delivered exceptional service and support to our valued customers. With a customer-centric approach, I excel in addressing inquiries, resolving issues, and providing information on T-Mobile's products and services.

Responsibilities:

• Handle a high volume of inbound customer calls, addressing inquiries, resolving issues, and providing assistance related to T-Mobile's products and services.
• Assist customers in understanding their wireless plans, billing, account management, and device features, ensuring they have a clear and positive experience.
• Identify and resolve customer concerns, such as billing discrepancies, technical issues, device problems, and service disruptions, following T-Mobile's policies and procedures.