Summary
Overview
Work History
Education
Skills
Languages
Timeline
background-images

Monica Villeda

San Pedro Sula

Summary

Dynamic customer service professional with a proven track record at Walmart.com, adept at resolving complaints with empathy and enhancing client relations.


Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Walmart.com ,Itel
01.2025 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.

Manager of Business Development and Sales

Coffee Shop, Own Business
10.2022 - Current
  • Assisted in the preparation of bakery displays, ensuring an attractive presentation of products to entice customer purchases.
  • Demonstrated adaptability by quickly learning and fulfilling various roles within the bakery operation as needed, including mixing doughs, shaping pastries, and operating ovens.
  • Assisted in inventory management by conducting regular stock checks and updating records accordingly.
  • Managed cash drawer responsibly throughout shifts by keeping accurate track of incoming funds from sales transactions.
  • Implemented inventory management systems to minimize spoilage and control costs.
  • Maintained a clean and organized kitchen, adhering to strict health and safety standards.
  • Operated cash registers and processed payments accurately.
  • Answered customers' questions, recommended items, and recorded order information.


Appointment Setter

Eye Health & Vision Center KM2
03.2024 - 10.2024
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy for appointment bookings.
  • Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.


Customer Service

Minted And Vintage, Collective Solutions
10.2022 - 03.2023
  • Developed a deep understanding of customer service principles and customer service best practices.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Provided excellent customer service, consistently receiving positive feedback from customers.
  • Excellent communication skills, both verbal and written.

Education

Industrial Engineering -

University of San Pedro Sula
San Pedro Sula, Honduras

Bachelor of Science -

Villasturias Academy
San Pedro Sula , Cortes
06-2021

Skills

  • Customer service
  • Active listening
  • Payment processing
  • Critical thinking
  • Client relations
  • Data entry
  • Scheduling
  • Follow-up skills
  • Microsoft PowerPoint
  • Fluent bilingualism
  • Empathy and patience

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
French
Beginner (A1)

Timeline

Customer Service Representative

Walmart.com ,Itel
01.2025 - Current

Appointment Setter

Eye Health & Vision Center KM2
03.2024 - 10.2024

Manager of Business Development and Sales

Coffee Shop, Own Business
10.2022 - Current

Customer Service

Minted And Vintage, Collective Solutions
10.2022 - 03.2023

Industrial Engineering -

University of San Pedro Sula

Bachelor of Science -

Villasturias Academy

Similar Profiles

CREATE PROFILE
Monica Villeda