Monica Moncada
Talent Acquisition Specialist/Psychology
San Pedro Sula
Summary
Talent Acquisition Specialist with extensive experience in recruitment, selection, development, and personnel management. Proficient in using platforms such as Harver, Talently, and Phenom. Achieved a 19% increase in hiring quality and a 25% improvement in requisition fulfillment. Capable of leading teams, implementing retention strategies, and maintaining a positive work environment. Empowering team members to enhance their abilities in their roles.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Sr Supervisor of Talent Acquisition
Concentrix
11.2022 - 3 2024
- Reduced employee turnover rates by fostering a positive work environment and addressing staff concerns promptly.
- Spearheaded efforts to increase cross-departmental collaboration which led to a marked improvement in overall organizational synergy.
- Developed strategic plans in alignment with company goals, effectively communicating objectives to the team.
- Conducted performance evaluations for my team, provided feedback, and achieved improvements in KPIs within less than 6 months.
- Developed and implemented strategies to enhance our area by creating social media content, developing activities to promote our internal referral program, organizing job fairs, and establishing partnerships to source suitable profiles.
- Lead weekly meetings with our various lead generation channels, providing them with visibility of the required monthly goals and their necessary contributions to achieve them. Provided feedback on shared profiles to improve searches and meet desired objectives.
- Developed and maintained databases for recurring positions in customer service, sales, and technical support to keep updated records for future hires.
- Supervised administrative tasks in the office to ensure efficient workflow.
- Selected new employees and ensured effective management of their training in the assigned area.
- Downloaded leads daily, distributed them among the team, and audited the contact and feedback processes at the end of each day.
- Lead a team of 10+ in recruitment and sourcing.
Head of Talent Acquisition
Allied Global
07.2021 - 10.2022
- Achieved cost efficiency in recruitment efforts by utilizing creative sourcing techniques and minimizing reliance on external agencies.
- Continually refined selection processes by incorporating relevant assessments tools such as behavioral interviews and psychometric testing.
- Enhanced talent acquisition processes by implementing innovative recruitment strategies and streamlining candidate sourcing methods.
- Established strategic partnerships with universities and professional networks to enhance access to skilled professionals.
- Analyzed data to provide metrics and evaluate team performance for decision-making purposes.
- Designed satisfaction surveys to identify the different needs of the team.
- Designed, implemented, and continuously improved recruitment and selection processes.
- Collaborated with the planning team to determine the necessary volume versus what we could achieve weekly with the team, aiming to maintain the desired number of employees.
- Implemented bonus payment plans based on team metrics.
- Lead two different sites with a team of 14+ in recruitment.
Talent Acquisition Coordinator
Allied Global
2 2020 - 07.2021
- Collaborated with hiring managers to develop accurate job profiles that attracted qualified candidates for open positions.
- Transformed and developed our selection processes to be virtual, evaluating which programs we could use to facilitate applications for our positions.
- Supervised the maintenance and timely updating of our candidate tracking systems.
- Managed and controlled appointment scheduling.
- Analyzed available databases and coordinated recruitment campaigns (phone calls, mass emails, text messages, etc.) with our internal call center, based on requisition planning.
- Analyzed and managed operational indicators such as the number of interviews conducted, response times, interview quality, the percentage of files presented with all critical documentation completed, and the comparison between required and hired personnel.
- Lead a recruitment team of 5+.
Talent Acquisition Specialist
Allied Global
5 2016 - 2 2020
- Sourced and screened candidates for customer service, sales and backoffice roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
- Optimized employer branding efforts by creating engaging content for company career pages, social media platforms, and other marketing channels.
- Enhanced candidate experience by implementing a streamlined application process and timely communication.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
- Ensured candidates provided the necessary documentation and completed their paperwork.
- Prepared reports with the personal information of new hires and generated their respective employee codes.
Education
Specialist in Psychology - Psychology
Universidad Catolica De Honduras
San Pedro Sula, Honduras 05.2010 - 05.2014
Human Resources Certification
Universidad Tecnologica Centroamericana
San Pedro Sula04.2018
Skills
- Data-driven decision-making
- Background Checks
- Applicant Tracking Systems
- Collaborative Teamwork
- Candidate Sourcing
- Social Media Recruiting
- Recruitment Marketing
- Recruitment planning
- Screening resumes
- Talent management
- Referral Generation
- Candidate tracking
Timeline
Sr Supervisor of Talent Acquisition
Concentrix
11.2022 - 3 2024
Head of Talent Acquisition
Allied Global
07.2021 - 10.2022
Specialist in Psychology - Psychology
Universidad Catolica De Honduras
05.2010 - 05.2014
Talent Acquisition Coordinator
Allied Global
2 2020 - 07.2021
Talent Acquisition Specialist
Allied Global
5 2016 - 2 2020
Human Resources Certification
Universidad Tecnologica Centroamericana
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