Travel
Miriam Cardona
Student Of International Business
Summary
I am a motivated and hard-working person, dedicated to overcoming challenges and achieving
goals. I have a collaborative spirit that allows me to contribute effectively to a team.
I am passionate about learning and growing professionally, always looking for new opportunities for development and improvement. Bilingual in Spanish and English, skilled in call management, consistently exceeding performance targets while maintaining confidentiality and compliance.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Medical Interpreter
Konnect CX
03.2025 - 08.2025
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
Sales Agent
CM Airlines
02.2024 - 08.2024
- Assisted call-in customers with questions and orders.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to event marketing, sales and brand promotion.
- Informed customers of promotions to increase sales productivity and volume.
Technical Support Representative
Teleperformance
02.2023 - 12.2023
- Reduced call handling time, implementing efficient diagnostic protocols.
- Developed user-friendly guides for common issues, reducing volume of support tickets.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Customer Service Representative
StarTek
08.2019 - 12.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
BBA - International Business
Univeridad Nacional Autonoma De Honduras
Tegucigalpa, Honduras 05.2001 -
High School Diploma -
Instituto Adventista Bilingüe French Harbour
Roatán, Islas De La Bahia 05.2001 -
Skills
Call management
Interests
Meeting New People
Cooking
Reading
Timeline
Medical Interpreter
Konnect CX
03.2025 - 08.2025
Sales Agent
CM Airlines
02.2024 - 08.2024
Technical Support Representative
Teleperformance
02.2023 - 12.2023
Customer Service Representative
StarTek
08.2019 - 12.2022
BBA - International Business
Univeridad Nacional Autonoma De Honduras
05.2001 -
High School Diploma -
Instituto Adventista Bilingüe French Harbour
05.2001 -
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