Summary
Overview
Work History
Education
Skills
Awards
Volunteer Experience
Timeline
Generic
Mily Guevara

Mily Guevara

Spanish-English Video Inerpreter
Tegucigalpa,FM

Summary

Experience dealing
with customers, my training has
fully prepared me for a
medical interpreter position,
and have a huge respect for
the profession, and the field
of medicine.

Overview

1
1
year of professional experience

Work History

Bilingual customer service and sales agent

Startek
2 2021 - 6 2022
  • Handling inbound calls, emails, or chats from customers, addressing their questions, issues, or complaints in a professional and courteous manner
  • Actively promoting products or services to customers, identifying their needs, and recommending appropriate solutions to meet those needs
  • Demonstrating fluency in both languages to effectively communicate with customers who speak different languages.

Customer Service Advocate

Results CX
09.2022 - 06.2023
  • Addressing incoming calls, email or messages from policyholders or potential customers
  • Assisting with claims for medical expenses
  • Educating customers about their coverage options.

Education

MBA - International Business

Harding University- Online Classes
Searcy, Arkansas
05.2001 -

TRANING

Training
06.2024

Skills

  • Paperwork Processing
  • Strategy Development
  • Customer Assistance
  • Client Relations
  • Networking
  • Call Control
  • Customer Service

Awards

  • Former scholarship recipient of Access program 2018-2019
  • Former scholarship recipient of the youth Ambassadors program sponsored by the government of the United States 2019
  • Social and environmental entrepreneurship training by the University of Idaho U.S.A 2019
  • Walton International Scholarship, Full scholarship to study a bachelor’s degree at Harding University

Volunteer Experience

  • E-UP project, Tegucigalpa, Honduras, 2019, Volunteer
  • Echo-makers, Tegucigalpa, Honduras, 2020, Project Coordinator
  • Smiles 4 Christ organization, Activities Director

Timeline

Customer Service Advocate

Results CX
09.2022 - 06.2023

MBA - International Business

Harding University- Online Classes
05.2001 -

Bilingual customer service and sales agent

Startek
2 2021 - 6 2022

TRANING

Training
Mily GuevaraSpanish-English Video Inerpreter