Experience dealing
with customers, my training has
fully prepared me for a
medical interpreter position,
and have a huge respect for
the profession, and the field
of medicine.
Overview
1
1
year of professional experience
Work History
Bilingual customer service and sales agent
Startek
2 2021 - 6 2022
Handling inbound calls, emails, or chats from customers, addressing their questions, issues, or complaints in a professional and courteous manner
Actively promoting products or services to customers, identifying their needs, and recommending appropriate solutions to meet those needs
Demonstrating fluency in both languages to effectively communicate with customers who speak different languages.
Customer Service Advocate
Results CX
09.2022 - 06.2023
Addressing incoming calls, email or messages from policyholders or potential customers
Assisting with claims for medical expenses
Educating customers about their coverage options.
Education
MBA - International Business
Harding University- Online Classes
Searcy, Arkansas
05.2001 -
TRANING
Training
06.2024
Skills
Paperwork Processing
Strategy Development
Customer Assistance
Client Relations
Networking
Call Control
Customer Service
Awards
Former scholarship recipient of Access program 2018-2019
Former scholarship recipient of the youth Ambassadors program sponsored by the government of the United States 2019
Social and environmental entrepreneurship training by the University of Idaho U.S.A 2019
Walton International Scholarship, Full scholarship to study a bachelor’s degree at Harding University