MILENA PASTORA CÁRCAMO AVILÉS
Lawyer
Tegucigalpa M.D.C
Summary
Enthusiastic and motivated Lawyer, seeking to gain experience in my professional area and also open to keep growing in the Customer Service industry in which I have 2 years of experience. I am easily adaptable to different work environments.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Representative ∕ Healthcare Advocate
Results CX
09.2023 - Current
- Healthcare Representative for Humana Insurance assisting members with questions in regards to their Health plans, as copays, coinsurances, authorizations, providers and more.
- Subject Matter Expert in Humana insurance policies (Medicare Advantage Plans), medical benefits, medications benefits and billing assistance, specifically with Medical and Pharmacy claims.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
Litigation Lawyer
Self-employeed
01.2023 - 12.2023
- Managed multiple complex litigation matters concurrently to consistently meet deadlines and exceed client expectations.
- Safeguarded client interests by identifying and addressing potential conflicts of interest in a timely manner.
- Presented persuasive oral arguments before judges and juries to secure positive rulings for clients in contested hearings or trials.
- Cultivated strong relationships with clients by providing regular updates on case progress and addressing concerns proactively.
- Advised clients on alternative dispute resolution options such as arbitration or mediation, resulting in cost-effective resolutions without the need for protracted litigation.
Customer Service Representative
Startek Honduras
06.2022 - 04.2023
- Customer service representative for Xfinity Mobile.
- Provided technical support, answered billing questions, and also sales.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Some College (No Degree) - Psychology
Universidad Tecnologica De Honduras (UTH)
Tegucigalpa, FM 01.2024 - Current
Bachelor of Science - Law
Universidad Nacional Autonoma De Honduras
Tegucigalpa, FM 01.2018 - 11.2023
Skills
Communication
Multitasking
CRM Experience
Customer Service
Legal Knowledge
Problem-solving
Adaptability and flexibility
Time management
Call center experience
Customer relations
Critical thinking
Timeline
Some College (No Degree) - Psychology
Universidad Tecnologica De Honduras (UTH)
01.2024 - Current
Customer Service Representative ∕ Healthcare Advocate
Results CX
09.2023 - Current
Litigation Lawyer
Self-employeed
01.2023 - 12.2023
Customer Service Representative
Startek Honduras
06.2022 - 04.2023
Bachelor of Science - Law
Universidad Nacional Autonoma De Honduras
01.2018 - 11.2023
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