Miguel Aguilar
Tegucialpa
Overview
5
5
years of professional experience
16
16
years of post-secondary education
2
2
Languages
Work History
Sales and Technical Support Agent
02.2019 - 09.2021
- Technical support for cable TV users
- Technical support for mobile and home phone users
- Sales of services
- (Telephony, Internet and cable television)
- Top performer in NPS (Net promoter score)
- Top performer in sales
Quality Analyst
Ibex
11.2021 - 07.2022
- Call audit
- Provide weekly feedbacks to agents
- Quality control in calls
Team Manager
Ibex
07.2022 - 11.2023
- Team manager of 15 agents in their daily functions
- Attendance control
- Call audit in calls were agents had a sale opportunity
- Provide weekly coaching to review weekly metrics
Education
Bachelor in Sciences And Humanities -
The Children World High School
02.2005 - 11.2018
Laws - undefined
UTH
01.2023 - Current
Skills
Personal Information
- Date of Birth: 01/04/01
- Gender: Male
Timeline
Laws - undefined
UTH
01.2023 - Current
Team Manager
Ibex
07.2022 - 11.2023
Quality Analyst
Ibex
11.2021 - 07.2022
Sales and Technical Support Agent
02.2019 - 09.2021
Bachelor in Sciences And Humanities -
The Children World High School
02.2005 - 11.2018
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