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Associate Principal Engineer

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  Over 3 years of Customer Service experience in a Call Centre setting.
  Academic background from Sheridan College and the University of Technology, Jamaica in International Business Management and Business Administration, respectively, has given me a strong foundation in problem-solving and interpersonal communication.
  These skills are instrumental in my current position, as they enable me to effectively resolve issues and foster positive customer relationships.
  Physically capable of bending, crouching, standing, stooping, reaching, and lifting up to 50 lbs.
  Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.


N2P 0C7 Results-oriented IT Specialist with over 15 years of experience in technical support and project management. Skilled in managing IT operations, providing exceptional customer service, and overseeing project execution. PMI certified Project Manager with expertise in budget planning, contract administration, and Agile project leadership

 PROFESSIONAL SUMMARYResults-driven professional with extensive experience in customer support, service, and management across various industries. Adept at handling inquiries, managing teams, and optimizing operations in high-pressure environments. Recognized for exceptional communication, problem-solving, and a commitment to delivering outstanding service with keen attention to detail. 

A strong enthusiasm for technology and customer support is showcased, driven by a blend of technical expertise and a commitment to problem-solving. Proven experience in addressing customer needs in fast-paced environments underscores a dedication to delivering exceptional service and fostering positive relationships. A readiness to apply computer science knowledge and insights into practical applications aligns well with the goal of driving efficiency and innovation in a collaborative setting.

Miguel Aguilar

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Sales and Technical Support Agent

Quality Analyst

Team Manager

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Bachelor in Sciences And Humanities -

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Team Manager

Quality Analyst

Sales and Technical Support Agent

Bachelor in Sciences And Humanities -

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