Melany Anaisa Martinez Ruiz
San Pedro Sula,Cortés
Summary
Responsible for providing customer support to clients needing assistance with service plans. Researched inquiries, answered questions and offered solutions to resolve issues. Considered a valuable team player with great organizational skills. Talented Insurance Customer Service Representative conferred with customers by telephone or in-person to provide information about products or services. Took or entered orders, canceled accounts, and obtained details of issues. A smart individual with great communication and task prioritization talents.
Overview
2
2
years of professional experience
Work History
Agente De Servicio al Cliente
Concentrix
05.2022 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Collective Service Representative
KM2 Solutions
02.2023 - 10.2023
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Implemented new service strategies, effectively reducing the number of escalated complaints received by management.
Insurance Customer Service Representative
Alorica
11.2023 - 03.2024
- Provided primary customer support to internal and external customers.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Advised customers on required information for claim submissions to progress applications.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Education
Bachelor of Arts - Artes
Centro Cultural Sampedrano
3 4 Avenida NO,21102 San Pedro Sula11.2020
Skills
- Client Education
- Active Listening
- Customer Service
- Teamwork and Collaboration
- Organizing and Prioritizing Work
- Reporting abilities
- Problem-solving aptitude
- Task Prioritization
Languages
Español
Native or Bilingual
Inglés
Full Professional
Personal Information
- Identification Number: 0512-2002-00807
- Age: 20
- Date of Birth: 03/17/02
Additional Information
Currently pursuing a degree in digital media marketing at USAP University.
Timeline
Insurance Customer Service Representative
Alorica
11.2023 - 03.2024
Customer Collective Service Representative
KM2 Solutions
02.2023 - 10.2023
Agente De Servicio al Cliente
Concentrix
05.2022 - 01.2023
Bachelor of Arts - Artes
Centro Cultural Sampedrano
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