Windows
Mauricio Roberto Dominguez
Customer Service / Technical Support
Tegucigalpa,Francisco Morazan
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
25
25
years of professional experience
3
3
Languages
3
3
Certificates
Work History
Customer Service Representative
AT&T
09.2021 - 02.2024
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Receive payments.
- Tech support
Event Coordinator
Vision Tecnica S De RL
01.1999 - 03.2021
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Inspected event facilities to confirm conformance to customer requirements.
- Worked closely with couples to meet wedding goals, maintain deadlines, and resolve complaints or service issues.
- Developed post-event reports to determine effectiveness of each event.
Education
Full Bilingual Student -
IHCI
Tegucigalpa 05.2001 -
High School Diploma -
Tecnico Saul Zelaya Jimenez
Tegucigalpa 05.2001 -
Skills
Appointment Scheduling
undefinedAccomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Software
Power Point
Audio Studio
Windows
Virtual Dj
Interests
Fixing cars
Certification
CMIT by National Institute for Coordinated Health Care (NICHC)
Timeline
CMIT by National Institute for Coordinated Health Care (NICHC)
03-2024
CMS HIPPA CMIT EMMERSION CERTIFICATE OF LANGUAGE ABILITY
03-2024
CMIT by National Institute for Coordinated Health Care (NICHC)
03-2024
Customer Service Representative
AT&T
09.2021 - 02.2024
Full Bilingual Student -
IHCI
05.2001 -
High School Diploma -
Tecnico Saul Zelaya Jimenez
05.2001 -
Event Coordinator
Vision Tecnica S De RL
01.1999 - 03.2021
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