Mauricio Renan Medina Castillo
Outlet Maitre D´Hotel
Summary
Dynamic Outlet Manager with a proven track record at Silversea Cruise Line, excelling in team building and operational oversight. Enhanced guest satisfaction through effective staff training and meticulous inventory management, achieving a significant reduction in discrepancies. Strong communicator with a keen attention to detail, dedicated to delivering exceptional service experiences.
Overview
23
23
years of professional experience
Work History
Outlet Manager
Silversea Cruise Line
08.2017 - Current
- INVENTORIES: Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Reduced Inventory discrepancies by conducting thorough audits and implementing effective stock management practices.
- Guest Service Management: Greet and welcome guests upon arrival, ensuring a warm and professional first impression. Address guest inquiries and special requests promptly and courteously to enhance their overall experience.
- Operational Oversight: Coordinate daily restaurant operations, including reservations, seating arrangements, and ensuring timely service. Monitor cleanliness, ambiance, and equipment to maintain a high standard of presentation.
- Quality Control: Continuously monitor service quality and guest feedback. Address any issues or complaints swiftly to ensure satisfaction and repeat business.
- Health and Safety Compliance: Enforce health, safety, and hygiene standards in accordance with Silversea Cruises regulations and Royal Caribbean policies.
- Staff Supervision and Training: Lead, motivate, and coordinate the restaurant team, including Waiters, Assistant of Waiter Conduct training sessions to ensure staff adherence to service standards and protocols as compny requirements.
- Menu and Beverage Knowledge: Maintain a thorough understanding of the menu, wine list, and daily specials to assist guests in making informed choices and to support the serving staff.
- Regularly evaluate staff performance and provide constructive feedback and coaching.
Customer Service Representative
Altia Business Park
06.2014 - 07.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Identified and resolved discrepancies and errors in customer accounts.
Chef D Rang
Celebrity Cruises
02.2003 - 01.2010
- ensuring that each guest receives an exceptional dining experience by providing attentive, personalized service that anticipates their needs and preferences throughout their visit.
- Adhere to all safety and hygiene protocols to ensure a clean and safe environment for guests and staff.
- maintaining a clean and well-organized service station, ensuring that all tables are set according to the restaurant’s high standards, and that the dining area remains welcoming at all times.
- keen eye for detail and a proactive approach to problem-solving. In addition, the role demands excellent interpersonal skills to build rapport with guests, handle special requests or dietary restrictions with professionalism and discretion, and manage multiple tables efficiently during busy periods.
- engage with a diverse array of guests, guiding them through our carefully curated menu selections, sharing your knowledge about our unique culinary offerings, and ensuring that every aspect of their visit exceeds their expectations with a warm and attentive demeanor.
Education
No Degree -
Centro Cultural Sanpedrano
05.2001 -
No Degree -
Suthramar
05.2001 -
High School Diploma -
Instituto Patri La Llima
La Llima 05.2001 -
Skills
Team building
Staff management
Active listening
Organizational skills
Self motivation
Excellent communication
Decision-making
Attention to detail
Adaptability
Employee motivation
Relationship building
Teamwork and collaboration
Customer service
Timeline
Outlet Manager
Silversea Cruise Line
08.2017 - Current
Customer Service Representative
Altia Business Park
06.2014 - 07.2017
Chef D Rang
Celebrity Cruises
02.2003 - 01.2010
No Degree -
Centro Cultural Sanpedrano
05.2001 -
No Degree -
Suthramar
05.2001 -
High School Diploma -
Instituto Patri La Llima
05.2001 -