Matthew Tatum
La Ceiba,AT
Summary
Detail-oriented recruiter with expertise in full-cycle recruitment and candidate interviewing. Proven ability to collaborate with hiring managers to meet staffing needs and develop effective talent acquisition strategies.
Managed residential and commercial property maintenance, repairs, and inspections.
Coordinated client communications, work scheduling, and vendor relations.
Handled guest check-in/check-out, reservations, and front-desk customer service.
Performed general property maintenance and supported facility operations.
Overview
9
9
years of professional experience
Work History
Recruiter
Alorica LATAM
La Ceiba, Atlantida
08.2022 - 01.2026
- Managed full-cycle recruitment processes for various positions across departments.
- Collaborated with hiring managers to identify staffing needs and develop job descriptions.
- Utilized applicant tracking systems to streamline candidate sourcing and tracking.
- Conducted interviews to evaluate candidate qualifications and fit for company culture.
- Coordinated job fairs and recruitment events to attract diverse talent pools.
Customer Service Representative
Alorica LATAM
La Ceiba , Atlantida
09.2021 - 08.2022
- Assisted customers with inquiries and product information.
- Resolved customer complaints through effective communication and problem-solving.
- Processed customer orders using company-specific software systems.
- Updated customer accounts and maintained accurate records in databases.
Receptionist
Sea Breeze Hotel
Guanaja, Bay Islands
07.2020 - 06.2021
- Greeted visitors and answered incoming calls professionally and courteously.
- Maintained organized reception area to create a welcoming environment.
- Assisted clients with inquiries, providing accurate information promptly.
- Collaborated with team members to ensure smooth office operations daily.
Maintenance & Repairs
Tatum’s General Maintenance & Repairs
Guanaja , Bay Islands
01.2020 - 07.2020
- Managed residential and commercial property maintenance, repairs, and inspections
- Coordinated client communications, work scheduling, and vendor relations.
Quality Assurance Analyst
Startek
Tegucigalpa , Francisco Morazan
11.2017 - 12.2019
- Conducted thorough testing of software applications to identify defects.
- Developed and executed test plans to ensure quality standards.
- Collaborated with development teams to resolve issues and improve processes.
Customer Service Representative
Startek
Tegucigalpa , Francisco Morazan
10.2016 - 11.2017
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with inquiries and product information.
- Processed customer orders using company-specific software systems.
Education
Bachelor of Science - Psychology
Universidad Nacional Autónoma De Honduras (UNAH)
Tegucigalpa, Francisco Morazan. 09-2024
High School Diploma -
Berkshire Adventist Institute
Guanaja , Honduras. 11-2014
Skills
- Full-cycle recruitment
- Applicant tracking systems
- Job description development
- Candidate interviewing
- Talent acquisition strategy
- Customer relationship management
- Front desk operations
- Facility maintenance
- Property management
- Schedule management
- Attention to detail
Languages
English
Proficient (C2)
C2
Spanish
Native
Native
Timeline
Recruiter
Alorica LATAM
08.2022 - 01.2026
Customer Service Representative
Alorica LATAM
09.2021 - 08.2022
Receptionist
Sea Breeze Hotel
07.2020 - 06.2021
Maintenance & Repairs
Tatum’s General Maintenance & Repairs
01.2020 - 07.2020
Quality Assurance Analyst
Startek
11.2017 - 12.2019
Customer Service Representative
Startek
10.2016 - 11.2017
Bachelor of Science - Psychology
Universidad Nacional Autónoma De Honduras (UNAH)
High School Diploma -
Berkshire Adventist Institute