MARY JANE DRAWERT RIVERA

Professional with extensive experience in operations management and customer service, focused on continuous improvement, operational efficiency, and excellence in customer care. I seek to contribute my skills in team leadership, process optimization, and customer satisfaction, contributing to the development of a dynamic department and the sustainable growth of the company.

• Maria Alejandra, Pineda, Director of Operations at My Virtual Asst, +504 9936-2626, San Pedro Sula, San Pedro Sula
• Blanca Marbella, Acosta, Cámara de Comercio e Industrias de La Lima, +504 9702-7811, Cortés, La Lima, Cortés
• Rosa Olivares, Crowley Logistics, +504 9835-0331, San Pedro Sula, Cortés

• Successfully complete my high school internship at UNITEC (TGU).
• Successfully complete my university internship at the international shipping agency Aimar (February-April 2015), where I learned about the logistics industry.
• Complete my bachelor's degree in 2015.
• Help develop the SARAH program for entrepreneurs in the field.
• Be in charge of coffee and nostalgic goods exports for a North American company, as well as imports for humanitarian aid.

• Impact of marketing on free products: Strategy of Giving Sep 2010
• International Congress on Advanced Technologies for Industry Jun 2011
• How to create a successful business venture? Sep 2012
• Personal finance for a successful life
• How to start a business May 2013
• Seminar: “How to Import and Export to and from Honduras” May 2014
• One-month duration Sep 2016
• Training on accounting systems
• Workplace Safety Aug 2017
• Motivational Training Aug 2018
• Training on Time Management, Cortés Chamber of Commerce and Industry Sep 2019
• Knowledge of the Salog System (Import) and CIEL System (Export) used by Kuehne + Nagel S.A. Jan 2020-Apr 2020
• Young Coffee Growers Course COHNDUCAFÉ Foundation and Nestlé Oct 2021
• Import Customs Processes -16-hour course.
• German Course Oct 2023
• Practical Tools: Trade and Digital Market (CCIT) May 2025
• Etiquette and Protocol for Salespeople (CCIT) May 2025

I have had the good fortune to visit many places and meet many people, each of whom has contributed to my knowledge and broadened my mind.