Nature
MARY JANE DRAWERT RIVERA
International Trade And Business
Marcala,LP
Summary
Professional with extensive experience in operations management and customer service, focused on continuous improvement, operational efficiency, and excellence in customer care. I seek to contribute my skills in team leadership, process optimization, and customer satisfaction, contributing to the development of a dynamic department and the sustainable growth of the company.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Operations Management
MR Consulting S. de R.L.
09.2024 - Current
Operations and Customer Service Management
MCB Global Logistics S.A.
07.2023 - 06.2024
Pricing & Overseas Network Executive Management
Sercargo Logistics S.A.
03.2023 - 06.2024
Sea Logistics Customer Care Specialist - Import
Kuehne + Nagel S.A.
09.2022 - 01.2023
Adidas Account Management in Honduras
Kuehne + Nagel S.A.
11.2021 - 09.2022
Sea Logistics Customer Care Specialist - Export
Kuehne + Nagel S.A.
01.2021 - 11.2021
Sea Logistics Customer Care Specialist - Import
Kuehne + Nagel S.A.
07.2020 - 01.2021
Logistics and Purchasing Coordinator
De La Finca Coffee Importers
05.2020 - 11.2020
- Quote shipments with shipping lines.
- Reserve space.
- Proceed with export coordination.
- Coordinate transportation.
- Create export documents (BL, ISF).
Operations Manager
Transporte Marítimo Y Logística S.A - TM Logistics
07.2019 - 04.2020
- Head of the Operations Department.
- Personnel management.
- Preparation of control reports.
- Ensuring the functional operation of the department.
Quote Specialist and Sales
Transporte Marítimo y Logística S.A - TM Logistics
03.2018 - 01.2020
- While working as part of Operations and as a department manager, I gained knowledge of how to prepare quotes and sales for the company's special accounts.
- I also gained knowledge of how to use the websites of different shipping lines (creating shipping instructions and online quotes).
Operations Specialist
Transporte Marítimo Y Logística S.A - TM Logistics
11.2017 - 07.2019
- Development of knowledge in maritime exports, management of maritime, air, land, and customs services, both for exports and imports.
Coordinator of the FCL, Air, and Land Import Dep.
JDE Cargo Express
11.2016 - 11.2017
- Development of knowledge in handling mixed shipments, maritime (LCL, FCL), land (imports), and air (imports).
- Operations Department
Customer Service Center
CAP Universidad Tecnológica de Honduras
08.2016 - 10.2016
FCL Import Coordinator
Aimar Group S.A.
07.2015 - 06.2016
- Knowledge and management of the SARAH Customs System.
Customer Service Intern
Aimar Group
02.2015 - 05.2015
Customer Service Center
CAP Universidad Tecnológica de Honduras
01.2013 - 12.2014
Population Census
Instituto Nacional de Estadística - INE
09.2013 - 09.2013
Youth Tourism Council Coordinator
Alcaldía Municipal de Marcala
01.2013 - 08.2013
Coffee Farm Accounting Manager
Finca de café
01.2008 - 12.2012
Coordination Assistant
FUNBANHCAFE
05.2012 - 11.2012
Education
Master's Intern - Business Management With A Focus On Logistics
Universidad Tecnológica De Honduras
San Pedro Sula, Honduras10.2025
Law Degree - Law Degree
Universidad Tecnológica De Honduras
El Progreso, Yoro10.2025
Bachelor's Degree - International Trade And Business
Universidad Tecnológica De Honduras
El Progreso, Yoro08.2015
Technical High School Graduate - Computer Science
Instituto San Martin De Porres
Marcala, La Paz01.2009
High School Graduate - Science And Humanities
Instituto San Martin De Porres
Marcala, La Paz01.2009
Skills
Disciplined
Punctual
Proactive
Teamwork
Adaptability
Digital skills
Ability to work under pressure
Dedication and loyalty
Quick learner
References
- Maria Alejandra, Pineda, Director of Operations at My Virtual Asst, +504 9936-2626, San Pedro Sula, San Pedro Sula
- Blanca Marbella, Acosta, Cámara de Comercio e Industrias de La Lima, +504 9702-7811, Cortés, La Lima, Cortés
- Rosa Olivares, Crowley Logistics, +504 9835-0331, San Pedro Sula, Cortés
Interests
Reading
Travel
Accomplishments
- Successfully complete my high school internship at UNITEC (TGU).
- Successfully complete my university internship at the international shipping agency Aimar (February-April 2015), where I learned about the logistics industry.
- Complete my bachelor's degree in 2015.
- Help develop the SARAH program for entrepreneurs in the field.
- Be in charge of coffee and nostalgic goods exports for a North American company, as well as imports for humanitarian aid.
COURSES
- Impact of marketing on free products: Strategy of Giving Sep 2010
- International Congress on Advanced Technologies for Industry Jun 2011
- How to create a successful business venture? Sep 2012
- Personal finance for a successful life
- How to start a business May 2013
- Seminar: “How to Import and Export to and from Honduras” May 2014
- One-month duration Sep 2016
- Training on accounting systems
- Workplace Safety Aug 2017
- Motivational Training Aug 2018
- Training on Time Management, Cortés Chamber of Commerce and Industry Sep 2019
- Knowledge of the Salog System (Import) and CIEL System (Export) used by Kuehne + Nagel S.A. Jan 2020-Apr 2020
- Young Coffee Growers Course COHNDUCAFÉ Foundation and Nestlé Oct 2021
- Import Customs Processes -16-hour course.
- German Course Oct 2023
- Practical Tools: Trade and Digital Market (CCIT) May 2025
- Etiquette and Protocol for Salespeople (CCIT) May 2025
Travel and see new places
I have had the good fortune to visit many places and meet many people, each of whom has contributed to my knowledge and broadened my mind.
Timeline
Operations Management
MR Consulting S. de R.L.
09.2024 - Current
Operations and Customer Service Management
MCB Global Logistics S.A.
07.2023 - 06.2024
Pricing & Overseas Network Executive Management
Sercargo Logistics S.A.
03.2023 - 06.2024
Sea Logistics Customer Care Specialist - Import
Kuehne + Nagel S.A.
09.2022 - 01.2023
Adidas Account Management in Honduras
Kuehne + Nagel S.A.
11.2021 - 09.2022
Sea Logistics Customer Care Specialist - Export
Kuehne + Nagel S.A.
01.2021 - 11.2021
Sea Logistics Customer Care Specialist - Import
Kuehne + Nagel S.A.
07.2020 - 01.2021
Logistics and Purchasing Coordinator
De La Finca Coffee Importers
05.2020 - 11.2020
Operations Manager
Transporte Marítimo Y Logística S.A - TM Logistics
07.2019 - 04.2020
Quote Specialist and Sales
Transporte Marítimo y Logística S.A - TM Logistics
03.2018 - 01.2020
Operations Specialist
Transporte Marítimo Y Logística S.A - TM Logistics
11.2017 - 07.2019
Coordinator of the FCL, Air, and Land Import Dep.
JDE Cargo Express
11.2016 - 11.2017
Customer Service Center
CAP Universidad Tecnológica de Honduras
08.2016 - 10.2016
FCL Import Coordinator
Aimar Group S.A.
07.2015 - 06.2016
Customer Service Intern
Aimar Group
02.2015 - 05.2015
Population Census
Instituto Nacional de Estadística - INE
09.2013 - 09.2013
Customer Service Center
CAP Universidad Tecnológica de Honduras
01.2013 - 12.2014
Youth Tourism Council Coordinator
Alcaldía Municipal de Marcala
01.2013 - 08.2013
Coordination Assistant
FUNBANHCAFE
05.2012 - 11.2012
Coffee Farm Accounting Manager
Finca de café
01.2008 - 12.2012
Master's Intern - Business Management With A Focus On Logistics
Universidad Tecnológica De Honduras
Law Degree - Law Degree
Universidad Tecnológica De Honduras
Bachelor's Degree - International Trade And Business
Universidad Tecnológica De Honduras
Technical High School Graduate - Computer Science
Instituto San Martin De Porres
High School Graduate - Science And Humanities
Instituto San Martin De Porres