Summary
Overview
Work History
Education
Skills
Timeline
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Marvin Antonio Hernandez Hernandez

Marvin Antonio Hernandez Hernandez

HK Admin Assistant
Puerto Cortes

Summary

Dynamic and detail-oriented , skilled in office administration and document control. Enhanced operational efficiency through effective communication and meticulous organization. Proven ability to deliver exceptional customer service while maintaining confidentiality and supporting Housekeeping operations, contributing to a positive work environment.


Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Housekeeping Administrative Assistant

MSC Cruises
08.2023 - 01.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and guests.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance,sanitation and company standard procedures, archiving outdated records as necessary for efficient retrieval when needed.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Collaborated on special projects as assigned by Housekeeping Manager, contributing research findings or coordinating event logistics as needed for success.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.

Head Night Cleaner

Marella Cruises
08.2018 - 01.2020
  • Direct report to Chief Housekeeper, in charge of the night shift, supporting and guiding Night Shift Hotel Cleaners,
  • Adhered to safety protocols while handling chemicals, minimizing risk of injury or accidents on the job site in Housekeeping Department.
  • Completed nightly cleaning tasks efficiently to prepare the public areas for daily operations on schedule.
  • Enhanced workplace cleanliness by meticulously sanitizing surfaces and high-touch areas.
  • Increased customer satisfaction by maintaining clean restrooms and replenishing supplies as needed.
  • Supported facility maintenance efforts by promptly reporting any observed damages or necessary repairs.
  • Streamlined workflow by organizing cleaning tools and equipment for easy accessibility during shifts.
  • Improved overall vessel appearance with thorough mopping, vacuuming, and dusting, special public areas cleaning and maintenance projects.
  • properly handled guest request during regular days, gangway and public areas set up around the vessel.
  • Supported environmental sustainability efforts with eco-friendly cleaning practices where possible.
  • Maintained a safe environment for employees and customers by promptly addressing spills and potential hazards.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

Hotel Cleaner

Marella Cruises
12.2016 - 05.2018
  • Prioritized task completion during peak times or high occupancy periods, demonstrating flexibility in adjusting work schedules to meet the demands of the hotel.
  • Assisted in gangway set up process, allowing for quicker guest check-ins and transit.
  • Contributed to a pleasant guest experience by maintaining clean and well-stocked restroom facilities throughout the property.
  • Worked closely with Head Night Cleaner to identify potential repair needs or safety hazards within guest restrooms or public spaces, ensuring prompt resolution before impacting guest experiences negatively.
  • Collaborated with housekeeping team to maintain an organized workflow, ensuring timely completion of tasks.
  • Maintained an approachable demeanor and professional appearance while interacting with guests, contributing to a welcoming atmosphere throughout the housekeeping department.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Demonstrated expertise in various cleaning tools and equipment usage safely for efficient performance without causing damage to property surfaces or furnishings.

Education

Automotive Technician -

Centro Basico Federico Ozanam
Puerto Cortes
05.2001 -

High School Diploma -

C.E.B Heriberto Castillo
Puerto Cortes
05.2001 -

Skills

    Office administration

    Administrative support

    Data entry

    Computer skills

    Filing

    Mail handling

    Microsoft Excel

    Microsoft Word

    Document control

    Office management

    Computer proficiency

    Verbal communication

Timeline

Housekeeping Administrative Assistant

MSC Cruises
08.2023 - 01.2025

Head Night Cleaner

Marella Cruises
08.2018 - 01.2020

Hotel Cleaner

Marella Cruises
12.2016 - 05.2018

Automotive Technician -

Centro Basico Federico Ozanam
05.2001 -

High School Diploma -

C.E.B Heriberto Castillo
05.2001 -

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Marvin Antonio Hernandez HernandezHK Admin Assistant