Marlon Padilla
Bilingual Intermediary
Tegucigalpa,FM
Summary
Hi! I'm looking forward to use my skillset for the best convenience of your company! My oratory skills are exceptional in both English and Spanish. I'm sure our future customers will be more than pleased for the service I am able to offer. I'm open for constructive observations to have a constant improvement hope that we can stablish a healthy work relationship.
Overview
3
3
years of professional experience
Work History
Technical Support Agent
Knoah solutions
2020.12 - 5 2021
- My first experience was as a Technical support agent for Google Nest, it was a pleasant experience and I stuck to my role as much as possible
- It was a good experience to build empathy and mostly listening skills.
Interpreter
The workloop
2021.05 - 2021.12
- I worked as a medical interpreter and got the highest score at the final tests to enter production
- It was definitely an excellent experience to build my listening skills and short/long term memory.
Billing Agent
Concentrix
2021.12 - 2022.10
- I was a Billing Agent for the account of Xfinity
- This as my best experience since billing goes well with me, calls are simple and fast enough so it was relatively easy to maintain good metrics
- It was an excellent experience to further develop my oratory skills, listening skills, resource management and mostly my empathy
- THIS experience provided me just what I needed to be an expert in Problem solution and empathy.
Customer Service Agent
IBEX Global
2023.02 - 2023.10
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Gained exceptionally good insight regarding what makes people want a product and what would damage that relationship. (Between customer and product or service provided)
Universal Agent
AT&T
2024.01 - 2024.06
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Provided personalized support by understanding individual customer needs and preferences.
- Streamlined processes for better workflow management within the team.
- Assisted in training new hires, ensuring they were well-equipped to handle their responsibilities.
Education
High School Diploma -
Saint Patrick
Tegucigalpa, Honduras 2001.05 -
Skills
Remote Support
Software Installation
Ticket management
Network configuration
System Administration
Issue Troubleshooting
Network diagnostics
Staff education and training
Interpersonal Skills
Analytical Skills
Personal Information
Date of Birth: 06/26/02
Languages
Español
English
Timeline
Universal Agent
AT&T
2024.01 - 2024.06
Customer Service Agent
IBEX Global
2023.02 - 2023.10
Billing Agent
Concentrix
2021.12 - 2022.10
Interpreter
The workloop
2021.05 - 2021.12
Technical Support Agent
Knoah solutions
2020.12 - 5 2021
High School Diploma -
Saint Patrick
2001.05 -
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