Mario Chiong
San Pedro Sula,Cortes
Summary
Dynamic and results-driven professional with extensive experience in customer service at Pricemart Honduras. Proven ability in cash handling and fostering customer relations, enhancing satisfaction and loyalty. Recognized for strong work ethic and effective team collaboration, consistently achieving sales targets while maintaining a clean and organized environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier/Sales
Pricemart Honduras
07.2023 - 09.2025
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
Cashier
Banco Fichosa
01.2025 - 03.2025
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Farm Supervisor
Productos Lácteos San Manuel
04.2020 - 09.2022
- Increased farm efficiency by overseeing maintenance and repair of equipment, ensuring minimal downtime.
- Marketed farm products.
- Conducted timely harvests to ensure optimal product freshness while minimizing waste due to spoilage or overripe conditions.
- Worked on cultivation plans for crop production operations.
- Ensured regulatory compliance by maintaining detailed documentation for inspections conducted by various governing bodies.
- Planned schedule for crop rotation, plantings, and harvest.
- Purchased supplies such as seed, pesticides, and fertilizer.
- Enhanced safety protocols with regular staff training sessions on proper handling techniques and equipment usage.
- Improved crop yield by implementing efficient irrigation systems and optimizing fertilization schedules.
- Developed advanced understanding of farm operations, purchasing needs, and labor requirements.
- Collaborated with farm owners in strategic planning to ensure long-term sustainability and profitability.
- Led team of Number skilled and unskilled farm personnel.
- Established an effective communication system between all team members, promoting transparency in decision-making processes across departments.
- Raised and hand-sowed certified natural crops.
- Used recognized breeding practices to stabilize and improve stock.
- Mentored junior team members in farming best practices, fostering a supportive work environment that encouraged growth and learning.
Administrative Assistant
Confrutsa SA DE CV
01.2018 - 09.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained inventory of office supplies and placed orders.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
Education
Law Practitioner - Law
Universidad De San Pedro Sula (USAP)
San Pedro Sula High School Diploma - Business
Instituto Técnico Tridentino
San Pedro Sula11.2021
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer relations
- Cash register operation
- Written and verbal communication
- Professionalism and courtesy
Certification
Sales techniques
training in farm work and crops
Languages
English
Intermediate (B1)
Spanish
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
Timeline
Cashier
Banco Fichosa
01.2025 - 03.2025
Cashier/Sales
Pricemart Honduras
07.2023 - 09.2025
Farm Supervisor
Productos Lácteos San Manuel
04.2020 - 09.2022
Administrative Assistant
Confrutsa SA DE CV
01.2018 - 09.2020
Law Practitioner - Law
Universidad De San Pedro Sula (USAP)
High School Diploma - Business
Instituto Técnico Tridentino
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