Mario Pineda Ortiz

• Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
• Maintained spotless environment for guests through diligent daily housekeeping tasks.
• Reduced need for deep cleanings by consistently addressing minor maintenance issues.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

• Performed paging service as needed, ensured guest vehicles were locked and secured and carefully drove and parked guest vehicles without causing traffic
• Welcome the guest and assist them trough the check in process
• Accommodate the guest during their stay in an attentive, courteous and friendly manner
• Provided the guest with information of all the amenities that resort provide.

• Cleaning, sweeping and vacuming guestrooms and changing the bed sheets new guests
• Cleaning supplies inventory
• Ensured guests received quality customer service at all times
• Transport housekeeper to their specific areas during the day and move them whenever they need it
• Ensure that vehicle was ready during the snow to be drove
• Drive carefully on the snow to avoid any accident and ensure all the employees where safe.

• Assists with cleaning and sanitation of kitchen and food items

• Performs a variety of entry-level food preparation tasks, cutting, chopping, mixing, and preparing sauces.

• Routinely, prepares and processes food and beverages for cooking or service.
• Cooks’ food by grilling, frying, sauteing and other cooking methods to specified recipes and standards.
• Maintain proper labeling and storage of all ingredients.
• Observes company health, sanitation, and food quality policies.

• Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
• Participated in creating daily specials that showcased creativity while utilizing available inventory effectively.
• Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
• Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.

• Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
• Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
• Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.