Maria Fernanda Lopez

As a PO at LynxLabs, you can find me:

• Managing and overseeing two software projects: one in the fintech industry and another as an internal tool for administration and legaltech.
• Utilizing Agile methodologies to ensure efficient project execution and continuous delivery of high-quality software.
• Leading cross-functional teams through all stages of the product development lifecycle, from initial concept to deployment.
• Implementing and maintaining project tracking and management using Jira, ensuring transparent and efficient workflows.
• Collaborating closely with stakeholders to define product vision, roadmap, and requirements.
• Prioritizing and managing the product backlog, ensuring alignment with business goals and customer needs.
• Conducting regular sprint planning, reviews, and retrospectives to drive continuous improvement. - Acting as the primary point of contact for all project-related communications, facilitating clear and effective communication across all levels of the organization.

• Managed contracts, onboarding, and upkeep of properties, ensuring smooth operations and high tenant satisfaction.
• Utilized excellent communication skills to liaise with tenants, property owners, and maintenance teams, resolving issues promptly and effectively.
• Demonstrated strong negotiation skills in handling lease agreements and renewals.
• Applied problem-solving skills to address and resolve tenant concerns and maintenance issues efficiently.
• Coordinated property inspections and ensure compliance with all regulatory requirements.
• Maintained detailed records and reports to track property performance and tenant interactions.

• Managed the support center for popular video games, including Fortnite and Rocket League.
• Implemented optimization strategies and tracking systems to enhance support satisfaction and efficiency.
• Supported the team in resolving support tickets quickly and effectively, ensuring high levels of customer satisfaction.
• Monitored support metrics and performance indicators to identify areas for improvement and implement corrective actions.
• Collaborated with support teams to streamline processes and reduce response times.
• Maintained clear and effective communication with clients and stakeholders to ensure alignment with project goals and customer needs.