Marielos Flores
Bilingual Customer Service Specialist / Language Professional
San Pedro Sula
Summary
Bilingual professional (English–Spanish) with advanced, near-native English proficiency. Fast learner with strong language comprehension, excellent grammar accuracy, and high attention to detail. Experienced in high-volume customer communication and well suited for translation, localization, and language-related projects.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Customer Service & Administrative Roles
Allied Global SPS | Allied Global TGU | Xoom BPO | Ingeniería ORVIPE
Tegucigalpa, Departamento De Francisco Morazan
04.2018 - 09.2023
- - Provided bilingual (English–Spanish) support in voice and non-voice environments.
- - Handled 60–70 customer interactions daily with clarity and precision.
- - Interpreted and conveyed information accurately between languages.
- - Demonstrated rapid learning of new tools, guidelines, and workflows.
- - Maintained strong written communication with proper grammar and tone.
Field Translator (English–Spanish)
Global Brigades
Tegucigalpa, Departamento De Francisco Morazan
05.2014 - 07.2025
- -Provided on-site English–Spanish translation support during community outreach and healthcare brigades.
-Facilitated clear communication between international staff and local community members.
-Accurately conveyed instructions, explanations, and information in real-time field environments.
-Demonstrated cultural sensitivity, language accuracy, and adaptability in dynamic settings.
Education
Bachelor’s Degree - Accounting
Instituto Santa María Goretti
Choluteca12.2016
Skills
Translation & Language Comprehension, English Grammar & Accuracy, Fast Learning & Adaptability, Attention to Detail, Critical Thinking, Written & Verbal Communication
Timeline
Customer Service & Administrative Roles
Allied Global SPS | Allied Global TGU | Xoom BPO | Ingeniería ORVIPE
04.2018 - 09.2023
Field Translator (English–Spanish)
Global Brigades
05.2014 - 07.2025
Bachelor’s Degree - Accounting
Instituto Santa María Goretti