Hi, I’m
Maria Azalia Hemm Zaldivar
Journalist
San Pedro Sula,Honduras
You are never too old to be what you might have been.
George Eliot
Summary
Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
years of professional experience
1
English/Spanish
Work History
Interactive Contact Center
Bilingual Interpreter
05.2022 - 05.2023
Job overview
- Maintained message content, tone, and emotion as closely as possible.
- Provided language translation and customer service skills to clients in Medical and business sectors.
- Developed and maintained glossary of technical terms.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
Concentrix HNDSan Pedro Sula
Customer Service Representative
02.2019 - 10.2021
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Allied GlobalSan Pedro Sula
Customer Service Specialist
08.2012 - 10.2013
Job overview
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Direccion Ejecutiva de Ingresos DEISan Pedro Sula
Assistant
02.2011 - 12.2011
Job overview
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Scheduled and coordinated travel arrangements for office staff members.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Collaborated with various departments to complete assigned tasks.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Utilized office management software to record and track customer information.
- Coordinated and scheduled meetings and appointments.
Education
Elementary And High School Institute San Vicente De PaulSan Pedro Sula
High School Diploma
02.1980 - 1986.11
Universidad Nacional Autonoma De Honduras VSSan Pedro Sula
Bachelor of Journalism
02.1987 - 1992.07
University Overview
- Completed professional development in Journalism
Skills
Adaptabilityundefined
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bilingual Interpreter
Interactive Contact Center
05.2022 - 05.2023
Customer Service Representative
Concentrix HND
02.2019 - 10.2021
Customer Service Specialist
Allied Global
08.2012 - 10.2013
Assistant
Direccion Ejecutiva de Ingresos DEI
02.2011 - 12.2011
Universidad Nacional Autonoma De Honduras VS
Bachelor of Journalism
02.1987 - 1992.07
Elementary And High School Institute San Vicente De Paul
High School Diploma
02.1980 - 1986.11
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