Maria Lezama
Customer Service Represetantive
San Pedro Sula,HN
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in a customer service role.
Overview
5
5
years of professional experience
Work History
Team Manager Customer Experience
Alorica
05.2023 - 02.2025
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
Customer Service Representative
Alorica
05.2021 - 05.2023
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Customer Service Representative
Concentrix
09.2019 - 05.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Psychology
Ceutec
San Pedro Sula, Honduras 05.2001 -
Skills
Time management
Problem resolution
Customer service
Problem-solving
Active listening
Product knowledge
Timeline
Team Manager Customer Experience
Alorica
05.2023 - 02.2025
Customer Service Representative
Alorica
05.2021 - 05.2023
Customer Service Representative
Concentrix
09.2019 - 05.2021
Bachelor of Arts - Psychology
Ceutec
05.2001 -