Hi, I’m
Maria Del Carmen Garcia Guerrero
Bilingual Secretary
La Lima, Cortes,PUERTO CORTES
Websites
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
Overview
34
years of professional experience
1
Certification
2
Languages
Work History
Startek
Agent
12.2019 - 07.2022
Job overview
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- Obtained client information by answering telephone calls.
- Adopted customer feedback in process and system improvement initiatives
- Presented feedback to management on customer service trends and improvement areas
- Developed and sustained extensive database of contacts, helping future clients with networking
- Organized and attended industry events for talent and client promotion
Pedro Sula, Allied Global, Agent
Agent
01.2001 - 01.2002
Job overview
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Advised customers about new products and assisted customers in determining best phone product for needs.
- Adopted customer feedback in process and system improvement initiatives.
Celebrity CruisesMiami, Florida
Hotel Administrative Assistant
03.2005 - 06.2017
Job overview
- Control and management of accounting and administrative information, handling calls, customer service, cohabitation of the crew.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
Place Instituto Liceo Morazanico San Pedro Sula
Secretary Bilingual
01.1995 - 01.1999
Hotel LimaLa Lima, Cortes, PUERTO CORTES
Cook's Assistant
1994.May - 1999.Nov (5 years & 6 months)
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
VarianSan Pedro Sula, La Lima, Cortes
Babysitter
10.1990 - 12.1998
Job overview
- Regularly traveled with family to help with vacation activities and childcare.
- Reassured children when upset providing emotional support and stability.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Monitored children's play activities to verify safety.
- Assisted children with homework assignments and special projects across different subjects.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Collaborated closely with parents regarding behavioral issues implementing strategies that improved overall behavior patterns.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Communicated with parents regarding children's progress and development, raising any issues.
seguros AtlantidaSan Pedro Sula, La Lima, Cortes
Cashier
09.1999 - 11.2003
Job overview
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Beauty Salon MarciaLa Lima, Cortes, PUERTO CORTES
Stylist Assistant
07.1995 - 11.1998
Job overview
- Enhanced client satisfaction by providing personalized styling suggestions based on individual preferences and needs.
- Assisted head stylist in preparing wardrobe and accessories for photoshoots, ensuring seamless execution and visually appealing results.
- Maintained an organized and efficient work environment by keeping inventory of styling tools, garments, and accessories update.
- Managed appointment schedules efficiently to maximize productivity without compromising quality of service or client satisfaction.
AloricaSan Pedro Sula, La Lima, Cortes
Call Center Representative
08.2023 - Current
Job overview
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Education
Instituto MorazanicoSan Pedro Sula
High School Diploma
11.2001
Skills
- Managed programs:
- Excel, PowerPoint, Word, Lotus note, DTS,Berthing
- Abilities
- Provider relationship
- Bilingual
- Work under pressure, responsible and organized
- Spanish as mother tong
- Additional Formations and Interests
- Courses Received:
- Microsoft Word, Excel, Power Point
- Reception Techniques
- Human relations
- Values of Excellence to succeed
- Success in sales
- Leadership
- Polite Communication Skills
- Service Support
- Escrow Management
- Customer Service
Accomplishments
- Achieved results through effectively helping with duties.
- Collaborated with team of 4 in the development of calls.
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- Certified customer service agent
books reader
I love to read all kind of books especially romance
Languages
Spanish
Native language
English
Advanced
C1
Work Preference
Work Type
Full TimeContract WorkPart TimeInternshipWork Location
On-SiteRemoteImportant To Me
Company CultureWork-life balanceHealthcare benefitsTeam Building / Company RetreatsPersonal development programsFlexible work hoursCareer advancementWork from home optionRead, Cook and shill out
Pride & Prejudice one of my favorite books there are many of course that I like but most of the time i read romance and science fiction.
I love to cook all kind of dishes and i learn for the new ones that i hear and that i never going to eat them without paying a big money for one simple dish in a restaurant so i learn and then i talk about with my mom.
i love to be at home shilling out, just doing nothing or reading sometimes watching a movie but most of the time reading.
Timeline
Call Center Representative
Alorica
08.2023 - Current
Agent
Startek
12.2019 - 07.2022
Hotel Administrative Assistant
Celebrity Cruises
03.2005 - 06.2017
Agent
Pedro Sula, Allied Global, Agent
01.2001 - 01.2002
Cashier
seguros Atlantida
09.1999 - 11.2003
Stylist Assistant
Beauty Salon Marcia
07.1995 - 11.1998
Secretary Bilingual
Place Instituto Liceo Morazanico San Pedro Sula
01.1995 - 01.1999
Cook's Assistant
Hotel Lima
1994.May - 1999.Nov (5 years & 6 months)
Babysitter
Varian
10.1990 - 12.1998
Instituto Morazanico
High School Diploma
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