María Cáceres
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Advocate
Results CX
06.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assessed caller accounts to determine plan benefits, identify service needs and resolve issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Front Desk Receptionist
Las Rocas Resort
11.2021 - 04.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Kept accounts in balance and ran daily reports to verify totals.
Customer Service Specialist
Startek
10.2018 - 08.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
Receptionist
Life Center Gym
02.2015 - 01.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Kept records in CRM to maintain customer data.
- Handled membership and monthly payments
Education
Técnico Universitario Bilingüe -
CEUTEC Centro Universitario Tecnológico
12.2018
Licenciatura En Letras Con Orientación Lingüística -
Universidad Nacional Autónoma De Honduras
11.2015
Skills
- Computer Proficiency
- Medical Terminology Knowledge
- Inbound and Outbound Calling
- Call Center Customer Service
- Active Listening
- Customer Account Management
- Customer Service
Timeline
Customer Service Advocate
Results CX
06.2022 - Current
Front Desk Receptionist
Las Rocas Resort
11.2021 - 04.2022
Customer Service Specialist
Startek
10.2018 - 08.2021
Receptionist
Life Center Gym
02.2015 - 01.2018
Técnico Universitario Bilingüe -
CEUTEC Centro Universitario Tecnológico
Licenciatura En Letras Con Orientación Lingüística -
Universidad Nacional Autónoma De Honduras
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