MARCO TULIO GUILLEN MORALES
BARTENDING
Puerto Cortes
Summary
Energetically advanced from Assistant Bartender to Bartender at MSC Cruise Line, consistently enhancing guest satisfaction by mastering beverage preparation . Achieved a notable increase in bar revenue through skillful upselling and inventory management. Demonstrated adaptability and teamwork, ensuring seamless bar operations and a memorable customer experience. Hardworking and enthusiastic about bringing advanced skills and superior work ethic. Highly effective at multitasking to handle wide range of bar functions daily.
Overview
6
6
years of professional experience
Work History
Assistant Bartender
Malta Seafarers Company (MSC)
11.2023 - 12.2023
- Developed strong rapport with regular clientele through engaging conversation, remembering preferences, and providing personalized service.
- Maintained strict adherence to local alcohol laws regarding identification checks and responsible service practices for guest safety.
- Enhanced overall guest experience through attentiveness to special requests or dietary restrictions when crafting cocktails or recommending beverages.
- Accepted payments, calculated change, processed cards and issued receipts.
- Supported bartenders during busy periods by efficiently multitasking between drink preparation, order taking, and payment processing.
- Reduced spoilage rates by monitoring product freshness and rotating stock according to expiration dates or seasonal availability.
Assistant Bartender
Malta Seafarers Company (MSC)
11.2022 - 07.2023
- Contributed to increased sales by suggesting popular or seasonal cocktails, promoting specials, and upselling premium liquors.
- Removed empty dishes and silverware, collected trash, and sanitized surfaces.
- Increased bartender productivity by prepping garnishes, glassware, ice, mixing tools, and other essential items before peak hours.
- Assisted bartenders in maintaining keg inventory, changing out depleted kegs, and ensuring proper gas levels for optimal draft beer quality.
- Assisted head bartender in managing inventory and restocking supplies for efficient bar operations.
Bar Server
Malta Seafarers Company (MSC)
10.2021 - 07.2022
- Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
- Enhanced customer satisfaction by providing attentive and friendly service during busy hours.
- Reduced order wait times by quickly processing transactions using point-of-sale systems.
- Assisted in inventory management, regularly restocking supplies and maintaining accurate records of stock levels.
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
Bartender
Hotel Costa Azul,County Beach
12.2017 - 05.2021
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Oversaw maintenance tasks for all bar equipment, ensuring optimal functionality during busy hours.
- Increased bartender productivity by prepping garnishes, glassware, ice, mixing tools, and other essential items before peak hours.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Improved bar cleanliness by implementing regular cleaning schedules and maintaining a well-organized workspace.
Education
Merchant Marine Degree - Merchant Marine Science
Central American Maritime School
EMCA,Omoa,Cortes,Honduras 05.2001 -
Hotels Administration Bachelor Degree - Hotel Management
Franklin D. Roosevelt
Bo. El Porvenir,Puerto Cortes,Cortes,Honduras 05.2001 -
Skills
Beverage Preparation
Order Taking
Bar Equipment Familiarity
Patience and Empathy
Customer Service
Performance Improvement
Teamwork and Collaboration
Adaptability
Computer Skills
Languages
Spanish
Native or Bilingual
English
Professional Working
Personal References
Gerson Sarmiento
9993-8429
Georgina Reyes
9721-4918
Jeremias Castillo
95598746
Timeline
Assistant Bartender
Malta Seafarers Company (MSC)
11.2023 - 12.2023
Assistant Bartender
Malta Seafarers Company (MSC)
11.2022 - 07.2023
Bar Server
Malta Seafarers Company (MSC)
10.2021 - 07.2022
Bartender
Hotel Costa Azul,County Beach
12.2017 - 05.2021
Merchant Marine Degree - Merchant Marine Science
Central American Maritime School
05.2001 -
Hotels Administration Bachelor Degree - Hotel Management
Franklin D. Roosevelt
05.2001 -
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