Summary
Overview
Work History
Education
Skills
Interests
Personal Information
Timeline
Generic
Marcos Mauricio Gomez Muñoz

Marcos Mauricio Gomez Muñoz

Customer Support
San Pedro Sula

Summary

Dedicated customer support specialist with a strong focus on providing exceptional service and maintaining a positive work environment. Skilled in handling cash and card transactions efficiently while demonstrating excellent multitasking abilities. Committed to continuous improvement and eager to expand knowledge through ongoing learning opportunities.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Cashier and Barista

PG Store Café y más
San Pedro Sula, Departamento de Cortes
11.2021 - 08.2022
  • Convenience store and cafeteria.
  • Inventory control.
  • Shift opening and closing reports.
  • I learned how to make excellent coffee.

IT Assistant

SETCOME S. de R. L.
San Pedro Sula, Departamento de Cortes
08.2022 - 10.2022
  • Company dedicated to the development of electrical and telecommunications projects.
  • Preventive and corrective maintenance of computer and telephone equipment.
  • Project monitoring.
  • Technical support for internal clients through remote and in-person sessions.
  • Company dedicated to the development of electrical and telecommunications projects.

Customer Service Representative

Coral Bay Contact Center
San Pedro Sula, Departamento de Cortes
03.2023 - 03.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Customer Support Specialist

Partner Hero
San Pedro Sula, Departamento de Cortes
08.2024 - Current
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
  • Assisted with providing support and conducting shadowing sessions for new hires.
  • Assisted in providing feedback and preparing reports on the behavior and performance of new hires.

Education

High School Diploma -

Instituto Tecnológico Sampedrano
05.2017 - 01.2019

No Degree -

Universidad Nacional Autonoma De Honduras
San Pedro Sula
05.2001 -

Skills

Tech Support

Customer assistance

Team collaboration

Time management skills

undefined

Interests

Music

Reading

Games

Art

Movies

Personal Information

  • ID Number: 0501-2005-13724
  • Date of Birth: 11/05/04
  • Nationality: Honduran

Timeline

Customer Support Specialist

Partner Hero
08.2024 - Current

Customer Service Representative

Coral Bay Contact Center
03.2023 - 03.2024

IT Assistant

SETCOME S. de R. L.
08.2022 - 10.2022

Cashier and Barista

PG Store Café y más
11.2021 - 08.2022

High School Diploma -

Instituto Tecnológico Sampedrano
05.2017 - 01.2019

No Degree -

Universidad Nacional Autonoma De Honduras
05.2001 -

Similar Profiles

CREATE PROFILE
Marcos Mauricio Gomez MuñozCustomer Support