Marcos Ardon
Electrical Engineering Intern
San Pedro Sula
Summary
Am a 26-year-old young man eager to grow and accomplish all the goals and tasks assigned to with a great sense of humor and a great idea about teamwork along with the growth of coworkers. Love challenges and working under pressure so To demonstrate all performance and effectiveness in it. With great desire, availability to work and always learning something new. Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Trainer for Lawyers Buffet
Alonso & Alonso
09.2023 - 12.2023
- Scheduled and taught in class and online courses to increase learning opportunities.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Monitored participant workflow and behaviors throughout training process.
- Prepared and presented supplementary learning material to support structured lessons.
- Recruited and trained new members of guest service team.
- Tracked attendance and evaluated progress for assigned trainees.
- Developed effective training plans based on department needs and objectives.
Cross Trainer
Collective Solution
01.2021 - 01.2023
- Developed and implemented successful onboarding program.
- Developed job-specific competencies and performance standards.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 100%.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Analyzed and evaluated training effectiveness and program outcomes.
- Facilitated virtual, in-person and blended learning sessions.
Customer Service Trainer
Concentrix Honduras
01.2019 - 01.2021
- Developed and implemented successful onboarding program.
- Developed job-specific competencies and performance standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Designed and delivered web-based, self-directed learning materials.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Established and maintained quality control standards.
- Provided coaching and mentoring to employees.
Customer Service Supervisor
Alorica Latam Honduras
01.2018 - 01.2019
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Created customer support strategies to increase customer retention.
Restaurant Waiter
Cayos Grill Restaruant
10.2017 - 01.2018
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Education
Bachelor in Sciences and Humanities -
Saint Peter's Academy Institute
San Pedro Sula, Cortes, Honduras11.2015
Skills
Course Development
undefinedPrograms And Courses
Word, Powerpiont, Excel, Payroll Course, Team Leadership Course, Body Language Course and Employee Understanding, Computer Course, Human Resources Course in legal processes
Timeline
Trainer for Lawyers Buffet
Alonso & Alonso
09.2023 - 12.2023
Cross Trainer
Collective Solution
01.2021 - 01.2023
Customer Service Trainer
Concentrix Honduras
01.2019 - 01.2021
Customer Service Supervisor
Alorica Latam Honduras
01.2018 - 01.2019
Restaurant Waiter
Cayos Grill Restaruant
10.2017 - 01.2018
Bachelor in Sciences and Humanities -
Saint Peter's Academy Institute
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