Marco Gutierrez
Customer Support
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer service Representative
Startek
08.2015 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
Customer service Representative
Collective Solution
12.2013 - 7 2015
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer service Representative
Convergys
09.2015 - 02.2016
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Acasula
San Pedro Sula, Cortes 05.2001 - 2015.05
Skills
- Multi-line phone talent
- Receiving support
- Call Management
- Recordkeeping strengths
- Service standard compliance
- Microsoft Outlook
- Interpersonal Skills
- CRM software proficiency
- Customer Service
- Calm Under Pressure
- Multitasking Abilities
- Self Motivation
Timeline
Customer service Representative
Convergys
09.2015 - 02.2016
Customer service Representative
Startek
08.2015 - 05.2021
Customer service Representative
Collective Solution
12.2013 - 7 2015
High School Diploma -
Acasula
05.2001 - 2015.05
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