Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Marcelo Josué Goff Martínez

Marcelo Josué Goff Martínez

Civil Engineer | Customer Service | Logistics
Tegucigalpa

Summary

My years of work experience could be of interest to a growing company. In various professional roles, I have gained knowledge in all phases of the operational field, including interpersonal relations with clients and government institutions. I am open to new job opportunities with the goal of contributing to the growth of your organization, and I would appreciate the opportunity to show you how I can help your company achieve its objectives

Overview

2
2
Languages
8
8
years of professional experience

Work History

Agent and Cargo Supervisor

Interface Solutions
11.2020 - 08.2025
  • I managed and supervised the export and import cargo operations of more than 5,000 kilograms per month for the airline American Airlines, while optimizing the processes for receiving and dispatching clients’ cargo.

Customer Service Representative

Tri-Star Global Services
05.2019 - 10.2020
  • I assisted more than 200 American Airlines passengers daily during the check-in process, improving customer satisfaction by 30% according to post-service surveys.

Airport Operations Agent

Talent Hunters
01.2019 - 04.2019
  • Comply with security regulations during the check-in and boarding process for American Airlines, ensuring 100% compliance in TSA audits.

Telephone Agent

Allied Global
10.2018 - 12.2018
  • I performed more than 300 calls daily to request donations, achieving a 15% positive response rate.

Technical Support Agent

Knoah Solutions
06.2018 - 09.2018
  • I provided technical support to more than 30 clients weekly for Nest products, resolving 95% of issues on the first call.

Assistant Engineer

Constructora Salvador García SERPIC
06.2017 - 11.2017
  • I calculated construction quantities and supervised the building under construction for the EDIFICIO 1847 UNAH project.

Education

Bachelor of Civil Engineering - Civil Engineering

UNIVERSIDAD TECNOLOGICA CENTROAMERICANA UNITEC
Tegucigalpa, Honduras
12-2017

Skills

Customer Service

Software

Office (World and Excel)

Autocad

Timeline

Agent and Cargo Supervisor

Interface Solutions
11.2020 - 08.2025

Customer Service Representative

Tri-Star Global Services
05.2019 - 10.2020

Airport Operations Agent

Talent Hunters
01.2019 - 04.2019

Telephone Agent

Allied Global
10.2018 - 12.2018

Technical Support Agent

Knoah Solutions
06.2018 - 09.2018

Assistant Engineer

Constructora Salvador García SERPIC
06.2017 - 11.2017

Bachelor of Civil Engineering - Civil Engineering

UNIVERSIDAD TECNOLOGICA CENTROAMERICANA UNITEC
Marcelo Josué Goff MartínezCivil Engineer | Customer Service | Logistics