Office (World and Excel)
Marcelo Josué Goff Martínez
Civil Engineer | Customer Service | Logistics
Tegucigalpa
Summary
My years of work experience could be of interest to a growing company. In various professional roles, I have gained knowledge in all phases of the operational field, including interpersonal relations with clients and government institutions. I am open to new job opportunities with the goal of contributing to the growth of your organization, and I would appreciate the opportunity to show you how I can help your company achieve its objectives
Overview
2
2
Languages
8
8
years of professional experience
Work History
Agent and Cargo Supervisor
Interface Solutions
11.2020 - 08.2025
- I managed and supervised the export and import cargo operations of more than 5,000 kilograms per month for the airline American Airlines, while optimizing the processes for receiving and dispatching clients’ cargo.
Customer Service Representative
Tri-Star Global Services
05.2019 - 10.2020
- I assisted more than 200 American Airlines passengers daily during the check-in process, improving customer satisfaction by 30% according to post-service surveys.
Airport Operations Agent
Talent Hunters
01.2019 - 04.2019
- Comply with security regulations during the check-in and boarding process for American Airlines, ensuring 100% compliance in TSA audits.
Telephone Agent
Allied Global
10.2018 - 12.2018
- I performed more than 300 calls daily to request donations, achieving a 15% positive response rate.
Technical Support Agent
Knoah Solutions
06.2018 - 09.2018
- I provided technical support to more than 30 clients weekly for Nest products, resolving 95% of issues on the first call.
Assistant Engineer
Constructora Salvador García SERPIC
06.2017 - 11.2017
- I calculated construction quantities and supervised the building under construction for the EDIFICIO 1847 UNAH project.
Education
Bachelor of Civil Engineering - Civil Engineering
UNIVERSIDAD TECNOLOGICA CENTROAMERICANA UNITEC
Tegucigalpa, Honduras12-2017
Skills
Customer Service
Software
Autocad
Timeline
Agent and Cargo Supervisor
Interface Solutions
11.2020 - 08.2025
Customer Service Representative
Tri-Star Global Services
05.2019 - 10.2020
Airport Operations Agent
Talent Hunters
01.2019 - 04.2019
Telephone Agent
Allied Global
10.2018 - 12.2018
Technical Support Agent
Knoah Solutions
06.2018 - 09.2018
Assistant Engineer
Constructora Salvador García SERPIC
06.2017 - 11.2017
Bachelor of Civil Engineering - Civil Engineering
UNIVERSIDAD TECNOLOGICA CENTROAMERICANA UNITEC