Marcela Asturias
San Pedro Sula,Honduras
Summary
Hands-on Project Manager recognized for flawless execution and finding solutions to complex problems. Communicative and reliable professional polished in developing scopes and objectives and maintaining comprehensive project documentation. Commended for unexcelled record of completing critical projects on schedule and within budget.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
IT Project Manager
CBX Global
San Pedro Sula, Cortes
05.2020 - Current
- Negotiated costs and budgets with multiple suppliers, specializing in EDI integrations for supply chain systems (X12 and flat-files).
- Ensured quality and customer satisfaction by meticulously researching, analyzing, and interpreting massive data.
- Coordinated with stakeholders, customers, vendors, and team members to ensure successful implementation of projects.
- Adhered to SLAs and KPIs while managing printer service providers across multiple offices to reduce operational costs.
- Initiated the implementation of the Microsoft Dynamics 365 system, establishing procedures, creating SOPs, and conducting user training.
- Orchestrated a smooth transition by migrating infrastructure to Azure. Implemented 2FA for enhanced security, collaborating closely with the Cisco DUO team and successfully implementing 2FA for over 400 users.
- Redesigned the SharePoint intranet, setting up flows and forms to automate internal processes, and conducted successful user training.
Network Analyst
CBX Global
San Pedro Sula, Cortes
06.2018 - 04.2020
- Configured and troubleshooted diverse systems—computers, servers, switches, routers, firewalls, DVRs, cameras.
- Developed comprehensive helpdesk documentation for effective problem resolution.
- Successfully executed Wiring Projects across Central American offices.
- Traveled to various US and Central American locations, overseeing network infrastructure and user support.
- Managed Office 365 catering to both internal and external customer needs.
- Performed daily system monitoring of the networks and reported any irregularities or performance issues.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Customer Service Agent Warehousing
CBX Global
San Pedro Sula, Cortes
05.2013 - 05.2018
- Elaboration of documentation for import and export customs procedures
- Handling and supervising large-volume inventories
- Customs systems management
- Following KPIs to meet customer's expectations
- Key accounts manager
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Education
MBA - Business Management
DUX Business School & Government
Honduras08.2021
Engineer in Computer Technologies - Computer Technologies
Universidad De San Pedro Sula
Honduras08.2019
Skills
- Project Management
- Technical Proficiency
- Cross-Functional Collaboration
- Global Helpdesk Leadership
- Infrastructure Implementation
- Vendor Management
Certification
- Data Science Certification in DUX Business and Government School
- Project Management Essentials Certification at New Horizons Learning Center
Languages
Spanish
First Language
en
Proficient (C2)
C2
Timeline
IT Project Manager
CBX Global
05.2020 - Current
Network Analyst
CBX Global
06.2018 - 04.2020
Customer Service Agent Warehousing
CBX Global
05.2013 - 05.2018
MBA - Business Management
DUX Business School & Government
Engineer in Computer Technologies - Computer Technologies
Universidad De San Pedro Sula
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