Summary
Overview
Work History
Education
Skills
Timeline
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Manuel Alberto Rivera Martinez

Customer Service Agent
La Ceiba,AT

Summary

Dynamic customer service professional with a proven track record at StarTek, excelling in problem-solving and active listening. Enhanced customer loyalty through empathetic resolution of technical issues and complaints. Skilled in managing high-stress situations, ensuring patient satisfaction at Alorica by facilitating effective communication among stakeholders.

Overview

2
2
years of professional experience
3
3
Languages

Work History

Customer Service Representative

StarTek
07.2025 - Current
  • Provided troubleshooting assistance to identify and resolve technical issues, ensuring minimal downtime for clients.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with internal teams to escalate and solve complex cases, improving resolution times.

Healthcare Customer Service Representative

Alorica
12.2023 - 09.2024
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.

Education

Bachelors of Science And Humanities Graduate

Saint Isidro's Bilingual School
La Ceiba, Honduras
11-2021

Pilot - Cadet

Air Force Academy
Comayagua, Honduras
05.2001 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Timeline

Customer Service Representative

StarTek
07.2025 - Current

Healthcare Customer Service Representative

Alorica
12.2023 - 09.2024

Pilot - Cadet

Air Force Academy
05.2001 -

Bachelors of Science And Humanities Graduate

Saint Isidro's Bilingual School

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Manuel Alberto Rivera Martinez Customer Service Agent