Luriani Montserrat Paz Muñoz
San Pedro Sula
Summary
Motivated and dynamic Customer Service Supervisor at Alorica with over 3 years of experience leading high-performing teams in fast-paced environments. Proven track record in problem-solving, coaching, and driving improvements in key performance indicators through SMART action planning. Skilled in operations management, customer experience, and team development. Currently pursuing a degree in Logistics Engineering, combining academic knowledge with hands-on leadership to streamline processes, support team growth, and deliver outstanding customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
Alorica
10.2021 - 07.2025
- Assisted team members in resolving customer inquiries and complaints efficiently.
- Learned to navigate customer service software for tracking interactions and managing cases.
- Supported training sessions for new staff on service protocols and best practices.
- Handled routine administrative tasks, ensuring timely documentation of customer feedback.
- Conducted regular coaching sessions to enhance staff skills and address performance gaps proactively.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Education
STUDENT IN - Logistics Engineering
CEUTEC
San Pedro Sula, Honduras09-2026
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Decision-making
- Operations management
- Customer relations
- Handling escalations
- MS office
- Customer relationship management (CRM)
- Adaptability and flexibility
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
French
Beginner (A1)
Timeline
Customer Service Supervisor
Alorica
10.2021 - 07.2025
STUDENT IN - Logistics Engineering
CEUTEC
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