Luiso Reyes
Tegucigalpa,FM
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Summary
Multi-talented Marketing Specialist enthusiastic about applying diverse skills to all areas of marketing. Flexible team player knowledgeable about both traditional and digital marketing strategies.
Reliable Executive Administrative Assistant with focused attention on detail, accuracy and business impact. Keeps reports and communications well organized. Expertise in Microsoft Office and QuickBooks software.
Overview
11
11
years of professional experience
2
2
Languages
1
1
year of post-secondary education
Work History
Marketing Specialist
RealityShop
Tegucigalpa, Honduras
04.2024 - Current
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Monitored trends in social media, industry, and competitive landscape to create new material.
- Monitored social media questions and comments and appropriately responded.
- Identified appropriate marketing channels and target customers for campaigns.
- Updated social media platforms with latest news and corporate details.
- Worked closely with in-house design team to develop visuals for content.
- Collaborated closely with graphic designers, subject matter experts (SMEs) and technical staff to produce compliant, on-time proposals.
- Teamed with advertising agencies and outside consultants to develop strategic marketing plans.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Tracked key performance indicators to measure success of campaigns.
- Researched and evaluated potential new markets and products.
- Created and distributed surveys for data collection and analysis.
Executive Administrative Assistant
Virtual Latinos/ Tom's Key Company
Tegucigalpa, Honduras
07.2022 - Current
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Organized and updated schedules for executives.
- Implemented updated policies and practices for organization and monitored effect.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Used advanced software to prepare documents, reports, and presentations.
- Facilitated training and onboarding for incoming office staff.
Billing Specialist
Cloudbeds
Tegucigalpa, Honduras
04.2021 - 04.2022
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Researched and resolved billing discrepancies to enable accurate billing.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Developed and maintained billing procedures to make timely payments.
- Worked with multiple departments to check proper billing information.
- Utilized various software programs to process customer payments.
- Processed vendor and supplier payments on weekly basis.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Responded to customer concerns and questions on daily basis.
Customer Service Specialist
Partner Hero
Tegucigalpa, Honduras
05.2018 - 11.2020
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Maintained and managed customer files and databases.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed customer service improvement initiatives to decrease customer wait times.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Information Security Specialist
American Airlines
Tegucigalpa, Francisco Morazan
05.2016 - 10.2017
- Set up and activated customer accounts.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Maintained up-to-date case documentation for future reference.
- Partnered with IT department members to minimize exploits on system coverage.
- Consulted with team members to assess flawed root causes and plan for remediation.
Customer Service Representative
Startek Honduras
Tegucigalpa, Francisco Morazan
05.2013 - 03.2016
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
Education
High School Diploma -
06-2013
BBA - Business Administration
03.2023 - Current
Skills
- Quality Control
- Microsoft Office expertise
- Customer Relationship Management (CRM)
- Multi-Task Management
- Grammar
- Calendaring
- Problem Resolution
- Data Entry
- Creative writing
- Promotional marketing and advertising
Languages
Spanish
First Language
English
Advanced (C1)
C1
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Prepared and distributed payroll for staff of 20 direct reports.
- Collaborated with team of 10 in the development of Tom's Key Hero Video.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCareer advancementPaid time offHealthcare benefitsCompany CultureWork from home optionSoftware
Microsoft Excel
Google Sheets
Google Docs
Microsoft Office
Microsoft Powerpoint
Shopify
Mailchimp
NetSuit
Gmail
Google Calendar
Dialpad
Google Voice
Alibaba
Trello
ClickUp
Interests
Learning new skills
Timeline
Marketing Specialist - RealityShop
04.2024 - Current
UTEL - BBA, Business Administration
03.2023 - Current
Executive Administrative Assistant - Virtual Latinos/ Tom's Key Company
07.2022 - Current
Billing Specialist - Cloudbeds
04.2021 - 04.2022
Customer Service Specialist - Partner Hero
05.2018 - 11.2020
Information Security Specialist - American Airlines
05.2016 - 10.2017
Customer Service Representative - Startek Honduras
05.2013 - 03.2016
England School - High School Diploma,
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