Jogging
Luis Fernando Guerrero Lopez
Entrepreneurship
Morazan
Summary
Dynamic logistics executive with proven expertise at LG Freight Services LLC in operations management and transportation logistics. Enhanced delivery timelines through effective collaboration with suppliers and improved inventory accuracy. Strong communicator dedicated to exceptional customer service, leveraging CRM systems to optimize client interactions and foster team cohesion.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Logistics Executive
LG Freight Services LLC
08.2022 - Current
- Assisted in coordinating inbound and outbound logistics to ensure timely delivery of goods to customers.
- Supported inventory management processes through data entry and tracking of stock levels using inventory management systems.
- Collaborated with suppliers to verify shipment schedules, addressing discrepancies and ensuring adherence to delivery timelines.
- Monitored transportation processes, ensuring compliance with safety regulations and company policies during logistics operations.
Customer Service Representative
Concentrix
01.2019 - 03.2022
- Provided exceptional customer service by effectively addressing inquiries and resolving issues through phone, email, and chat support.
- Utilized CRM software to manage customer interactions, ensuring accurate documentation of issues and solutions for future reference.
- Collaborated with team members to streamline communication processes, resulting in improved response times for customer inquiries.
- Assisted in training new staff on company policies and procedures, fostering a cohesive team environment and enhancing service quality.
Education
Bachelor of Science - Electrical Engineering
UNAH
San Pedro Sula 05.2001 -
Skills
Operations management
Logistics analysis
Transportation logistics
Warehouse management
Interests
Hiking
Football
Reading
Joggin
I like to keep myself active
Timeline
Logistics Executive
LG Freight Services LLC
08.2022 - Current
Customer Service Representative
Concentrix
01.2019 - 03.2022
Bachelor of Science - Electrical Engineering
UNAH
05.2001 -
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